Firestorm HPFP Failure & More

SHOdded · March 23, 2020, 12:56:51 PM

yeah ... hope they still have qualified engineers on staff. The image/perception is not good right now.

SM105K · March 23, 2020, 01:10:10 PM

reap what you sow.....

SHOdded · March 23, 2020, 02:14:12 PM

or weep while you sleep?

SM105K · March 23, 2020, 03:48:26 PM

Quote from: SHOdded on March 23, 2020, 02:14:12 PM
or weep while you sleep?

depends on how much money you lost.....

StealBlueSho · March 24, 2020, 01:16:00 PM

Quote from: ZSHO on March 23, 2020, 11:27:32 AM
Hmm.. I thought they were getting rid of some bad apple's IIRC! It makes you wonder even more now with the claimants new issues. I hope they can come to an amicable resolution. Z

The guy was working directly with Andy... lol...

FiveLeeter918 · April 17, 2020, 01:16:48 AM

wow, very unfortunate.

Livernois Motorsports · April 28, 2020, 09:27:06 AM

Quote from: StealBlueSHO on March 21, 2020, 10:50:43 AM
Not me.... but helping a fellow SHO owner who purchased the T550 package and a HPFP from LMS, had them install, dyno tune, and now has a car that won't run.. fuel pump died and map sensor died... within a year of install...

Of course LMS won't warranty any of it...

Would you mind sending me a PM on this? I believe i reached out to the customer last night personally after hours with no response, i would just like to make sure that everything gets handled properly. It seems the last conversation we had on this was when we were given soemones phone number by the customer, we left them a mesage and never received a call back...We definitely do not want to leave this issue unresolved so i would appreciate if you could help by having the customer reach back out to us as i have tried with no response

SM105K · April 28, 2020, 11:44:59 AM

For those keeping track......

https://shoforum.com/index.php?threads/lms-t460-gains-big-power-while-resolving-other-concerns.141171/page-7#post-1533377

StealBlueSho · April 28, 2020, 11:59:29 AM

Quote from: Livernois Motorsports on April 28, 2020, 09:27:06 AM
Quote from: StealBlueSHO on March 21, 2020, 10:50:43 AM
Not me.... but helping a fellow SHO owner who purchased the T550 package and a HPFP from LMS, had them install, dyno tune, and now has a car that won't run.. fuel pump died and map sensor died... within a year of install...

Of course LMS won't warranty any of it...
Would you mind sending me a PM on this? I believe i reached out to the customer last night personally after hours with no response, i would just like to make sure that everything gets handled properly. It seems the last conversation we had on this was when we were given soemones phone number by the customer, we left them a mesage and never received a call back...We definitely do not want to leave this issue unresolved so i would appreciate if you could help by having the customer reach back out to us as i have tried with no response

Must be another customer you are thinking about. Anthony (the customer) was directed to me from an esteemed member in the EB SHO community to help him cause he was not getting any help from LMS. He stated that he personally talked to Andy several months ago when the issue happened, sent LMS the Firestorm HPFP back after having issues getting the pump to develop more than 600psi. The customer then told me that LMS kept the pump for a month before sending it back stating they installed it on another customers car and had no issues.

This all happened awhile ago... the customer then had the pump tested by a local shop who said that the pump was not able to build pressure and was not functioning correctly. He tried reaching back out to Andy and Dan several times according to him and never got a response. After a no response for several weeks he reached out for help..

He is currently tuned and getting support directly from another vendor and is in process to get an XDI pump as their customer service has been extremely responsive along with the company that is currently tuning his vehicle.

Funny too as LMS even promoted his car with a video on how much power it produced etc... but when things went south.. crickets.. seems to be a similar story with a lot LMS customers recently.

I am giving the cliff notes as its really not my story to tell... just the highlights..

SM105K · April 28, 2020, 12:31:33 PM

WAIT A MINUTE!

LMS put a defunct fuel pump on another customer's car to test it?

SM105K · April 28, 2020, 01:01:21 PM

I posted this exact post on the other forum. Please feel free to respond to both.

The owner stated LMS had installed his HPFP on another customers car, to verify it worked (or not). They claimed it did work properly.

So the real question that begs to be asked, did LMS install a (now determined to be) defunct HPFP onto another customer's car for testing purposes? That pump was tested by third party and deemed defunct.

Did that customer authorize that? Does that customer even know? Also, don't you have a SHO owned by an employee (that has never gotten preferred treatment....lol)?

Also there was a delay in returning the fuel pump from the owner from LMS.

It seems LMS also kept his HPFP for just long enough to return to him, where it just got out of warranty (by like one week) and they did nothing for him, citing the expired warranty.

Does that even sound like the proper protocol to diagnose an issue? Especially one coming from a company that claims to have multi millions of dollars worth of specialized equipment to help fabricate things??

StealBlueSho · April 28, 2020, 04:29:32 PM

Confirmed... Anthony pinged me... LMS did in fact reach out to him yesterday.

bpd1151 · April 28, 2020, 05:15:00 PM

Seems odd they would claim that they did not have success in getting a hold of him then.

Regardless, he's at a nearly $20k loss to date as a result of all the nonsense.

Par for the course, seems a little to late, and/or after the fact.
.
Looks like a duck, walks like a duck, acts like a duck..... the feathers unfortunately have not changed.

I wish Anthony the best of luck moving forward. I know I steered far and clear away from anything and everything having to do with this particular vendor.

Hope he achieves success in his newly found undertaking(s).

Sent from my SM-N950U using Tapatalk

Livernois Motorsports · April 30, 2020, 02:42:37 PM

For anyone who wishes to see more of the updates on this concern please follow along wth this link as we are showing the proof the pump was working very well when it was here. We are just trying to clear the air and are still more than willing to work with the customer on his pump from us as well: https://shoforum.com/index.php?threads/lms-t460-gains-big-power-while-resolving-other-concerns.141171/page-9#post-1533656

StealBlueSho · April 30, 2020, 03:09:38 PM

Just a quick update here...

I talked to Anthony the customer in question yesterday. There also appears to be another issue with the car where it is reading the wrong fuel pressure at the rail....

Apparently with the stock fuel pump he thought everything was running better but found out there are indeed other issues at play.

In the best interest of both parties. I suggest we close this issue down until further information is provided since the circumstances around the fuel pump issues are questionable.