Delivery feedback.

SHOdded · August 09, 2018, 05:41:14 PM

Yeah knockoffs are becoming commonplace. The custom taillights on my Edge from DTBL have been copied and are available on eBay at halfprice. Intellectual property rights mean zero in that part of the world.

Vortech347 · August 10, 2018, 01:01:29 AM

I have an update. They sent me a message at 9:26pm tonight saying that the intake was "verified to be hand delivered to the USPS shipping desk and will arrive within 2 business days." I'm glad it was done this way. I'd hate to know it was foot delivered.

I informed them the tracking number is still showing not received, they said USPS is slow to update. I've shipped a lot with USPS so I do get that....

So...Friday, Saturday, Monday. I should have this thing in my hands by Monday. Which will be 2 days short of 3 weeks from time of order.

Lets see what happens!!!!

ToMang07 · August 10, 2018, 11:26:54 AM

Vortech347 · August 10, 2018, 12:09:12 PM

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405503699300272389505

bpd1151 · August 10, 2018, 12:11:19 PM

"On it's way TO a USPS facility".

Ha.

That contradicts what you were previously told, that it was hand delivered to the USPS facility.

So it should be "there" already.

Aye yai yai. SMH for you.

Vortech347 · August 10, 2018, 09:27:31 PM

There's a change!!! Delivery set for Monday

Vortech347 · August 13, 2018, 05:51:01 PM

It's arrived.

Interesting 3D printed scoop. It's not visually appealing but if it works I'm not too worried about it. I noticed the filter they include is dry. I gave it a quick/light shot of K&N oil. The housing itself and sensor tube are real CF. Very cool.

Until they update their website with actual mail out times or give this forum a notice of order to ship times. Keep them on probation notice. I'm 2 days away from 3 weeks of ordering. I feel like had I not told them I was canceling my order it would have taken longer.

shoNoff · August 13, 2018, 06:24:53 PM

Thankfully you got it. It wasn't sounding to promising for a bit. Looks like a pretty well made piece.

SHOdded · August 13, 2018, 06:51:57 PM

Alrighty, we will keep MDesign on probation. Wish they had actual representation on here. These mishaps could have been made a thing of the past!

COMpulse · August 29, 2018, 07:37:08 AM

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405503699300272389499

Ordered July 20th. Still in pre-shipment 30+ days later.

Tried contacting through email and their website. No response.

Submitted dispute to CC company last week.

Glad someone got theirs. I don't use FaceBook so I couldn't go nag them for the product I ordered.

nickstewartroc · August 29, 2018, 08:38:43 AM

Quote from: Vortech347 on August 13, 2018, 05:51:01 PM
It's arrived.

Interesting 3D printed scoop. It's not visually appealing but if it works I'm not too worried about it. I noticed the filter they include is dry. I gave it a quick/light shot of K&N oil. The housing itself and sensor tube are real CF. Very cool.

Until they update their website with actual mail out times or give this forum a notice of order to ship times. Keep them on probation notice. I'm 2 days away from 3 weeks of ordering. I feel like had I not told them I was canceling my order it would have taken longer.

Keep an eye on that scoop, back when I had my SHO with this setup I had two warp pretty badly on me. They replaced the first and I traded in the car before asking for another

irondoor19 · August 29, 2018, 12:05:40 PM

Quote from: nickstewartroc on August 29, 2018, 08:38:43 AM
Quote from: Vortech347 on August 13, 2018, 05:51:01 PM
It's arrived.

Interesting 3D printed scoop. It's not visually appealing but if it works I'm not too worried about it. I noticed the filter they include is dry. I gave it a quick/light shot of K&N oil. The housing itself and sensor tube are real CF. Very cool.

Until they update their website with actual mail out times or give this forum a notice of order to ship times. Keep them on probation notice. I'm 2 days away from 3 weeks of ordering. I feel like had I not told them I was canceling my order it would have taken longer.

make sure that you do not Over tighten the Band clamp at the Intake Snout,
It is a bit flimsy, and it does not take much to Break the Thing

Vortech347 · August 29, 2018, 03:00:00 PM

Since it's vacuum only no need to even really tighten it at all. Just so it won't slip off with engine torque.

COMpulse, That's shitty!!!! I still believe they only took action on mine because I notified them I was going to do a stop payment on my CC via facebook, they never responded to a single e-mail.

It has been decent so far. It's hard to tell if it truly added power since these cars are so variable with temperature. But I have noticed when it's cool the car REALLY charges forward now.

Sabtaj1 · February 05, 2019, 02:41:21 AM

dunno if anyone had ordered from then. But I was in an accident and the 3d printed scoop had broke. So insurance had me order another. Order placed on Dec 27th, 2018. Emails sent, contacted via instagram. Nothing... Terrible company.... Buyers beware.

ljb1 · February 08, 2019, 04:29:27 PM

Hi everyone,

Very relevant to MDesign Performance, although I have a BMW 335i (E90):

I would NOT recommend purchasing anything from MDesign Performance. They have no customer service phone number posted online, or provided after you place your order. They have also have no customer service email - the only contact you will receive is by emailing the sales department and hoping they reply.

My experience:

-May 17, 2018: Ordered MDesign Performance Cold Air Intake for BMW 335i (E90 - Photo 1)

-July 31, 2018: Was told by email my order 'is awaiting completion fo the carbon fiber mass air sensor charge pipe to be completed' and that I will 'be receiving a USPS tracking number shortly' (if only - Photo 2)

-September 20, 2018: Was provided an email stating that my order has been shipped (extremely misleading, as the tracking number within this email was not recognized by USPS, and nothing was actually shipped to me - Photo 3)

-January 25, 2019: After posting on various MDesign social media (Instagram, Facebook) as to my experience with their company, and my disappointment, I was contacted by Instagram direct message, saying "we have sent you out a Carbon Cold Air Intake system", and I will "receive an email shortly with the tracking information" (sounds similar to what I was told on July 31 2018! Photo 4)

-February 8, 2019: Photos 5 & 6 - I don't know whether to laugh or cry at the continuous excuses and misleading information I am being provided. In the 10 years I have been a car enthusiast, this has been the longest, most painful parts buying experience I have encountered. After 8, almost 9 months since ordering my MDesign Performance Cold Air Intake, I still have not received an authentic tracking email, or my order.

I hereby caution everyone from purchasing any products from MDesign Performance. This is a highly unpolished, unprofessional company without a customer service department, that has stolen my $330 USD, and after almost 9 months, has yet to provide me with the product I paid for. I have sent 22 emails to MDesign Performance over this period, and have not received one authentic, informative, helpful response. ALthough I have left my phone number and asked to be called multiple times, no one from the company has reached out by phone to apologize, explain, or provide me with an update. DO NOT BUY FROM MDESIGN PERFORMANCE!

Lucas Baird