Warranty issues??

F

Flexthis2011EB

New member
So after fighting with Ford they found fault in my pcm saying it was due to corrosion and water getting in connectors but wont honor a warranty saying corrosion and water damage isn't covered. Ummm, y'all installed it four months ago.  Waiting to hear back from higher up. Any thoughts on this?
 
So ... you have been talking to the dealership, not Ford, right, and you are pursuing it up the chain at the dealership?  That is the right course of action.  IDK what Ford can help with if it is out-of-warranty work, other than cajole/threaten/rebuke the dealer, but if the dealership doesn't cooperate, follow up with Ford directly.  At the 1800 number at the back of the manual, or on Twitter @FordService.  There's always the lawyer route if you really want to skin the cat.
 
SHOdded said:
So ... you have been talking to the dealership, not Ford, right, and you are pursuing it up the chain at the dealership?  That is the right course of action.  IDK what Ford can help with if it is out-of-warranty work, other than cajole/threaten/rebuke the dealer, but if the dealership doesn't cooperate, follow up with Ford directly.  At the 1800 number at the back of the manual, or on Twitter @FordService.  There's always the lawyer route if you really want to skin the cat.
Click to expand...



I did also call Ford customer service and created a claim. I have a few ppl on it. They want to charge me $5k for whole harness, ecm and install with no evidence of harness failure, just for "safe measures". Hahaha. Those ppl are a joke. I'm waiting on a warranty adviser to get back to me. If I have to, I will obtain a lawyer.
 
Did this car have a reconstructed title?..what for?..i thought you got it cheap for some reason?..i dont recall?...just trying to get a feel for the car
 
No reconstructed title, and I didn't get it cheap at all. Lol. I got a loan for it through a finance company, title was clean and it had 107k miles.. Not even a day after I bought it the engine blew because it had turbo work month before I bought it and a gasket was not put in causing all oil to dump in my exhaust pipe. They replaced with a used 40k mile engine and I went on my way. 3 months later my torque converter went bad. I had my trans rebuilt and again everything great.  Months after that my pcm supposedly blew (my fault as I plugged in scanner while car was in motion) but after much findings it was my swa sensor after I already paid for a new pcm. Swallowed my pride and ate the bill. Now pcm really blew and they say because of water damage. That sounds to me like poor install. This car has been a nightmare.

AJP turbo said:
Did this car have a reconstructed title?..what for?..i thought you got it cheap for some reason?..i dont recall?...just trying to get a feel for the car
Click to expand...
 
How do you do a poor install on an ecu?..have you looked through you thread history?....maybe you got a lemon...just sell it..i fear you got a car that someone was dumping off
 
Flexthis2011EB said:
Months after that my pcm supposedly blew (my fault as I plugged in scanner while car was in motion)
Click to expand...

I suspect your PCM "blowing" and your scanner plug-in were pure coincidence.

I've plugged scanners into cars a countless number of times over the years, running or not, and have never had an issue.

Somebody tell me if I'm not supposed to be doing that. LOL

Perhaps your harness or connector was somehow damaged/compromised during the engine swap.

If you can't get this covered through your dealer/warranty, I agree with AJP - you may be better off trading it in on something else. Sucks man. :/


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Flexthis2011EB said:
They want to charge me $5k for whole harness, ecm and install with no evidence of harness failure, just for "safe measures".
Click to expand...

P.S. Call me crazy, but all that ice/water in your PCM could be some pretty good evidence of a harness/connector failure.

There are really only 3 possibilities:
1) There was water in the PCM or PCM receptacle when they installed it
2) The PCM was compromised and allowed water ingression.
3) The wire harness, connector, and/or seals were faulty

I imagine 1 is pretty unlikely. 2 would be easy to verify by visual inspection. If 2 checks out OK, then there's a high chance of a harness issue.



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That's pure commitment at it's finest in not giving up hope and due keep up updated on a hopeful resolution. Z
 
So here's where I stand. After taking it as high as I can go, Ford cannot do anything due to their thought of tampering. I'm so beyond outraged I can barely type. They said $4500 for new harness and pcm or no work at all. I asked if I can just purchase another pcm and they said no. So basically without warning they are having my car towed and dumped back in my driveway. The only thing I can think to do now is buy a new pcm for $600 from another non associated Ford, install it myself and tow it to the new ford and have them install it for $297. 😂<(this is me going crazy)
 
Car is not in warranty of any kind?

I feel if you change the PCM you need to change the harness at this point as well.

If labor costs will be significant, and since car will be towed to dealership for work either way, offer to remove interior yourself, and re-install it yourself, will save significant time and labor costs. Heck, if you are towing it anyway, and can remove all parts (PCM and harness) before hand that would save a whole boatload more.

Option 2: Find a wrecked ecoboost Flex, use it as a donor vehicle

Option 3: Cut your losses.
 
derfdog15 said:
Car is not in warranty of any kind?

I feel if you change the PCM you need to change the harness at this point as well.

If labor costs will be significant, and since car will be towed to dealership for work either way, offer to remove interior yourself, and re-install it yourself, will save significant time and labor costs. Heck, if you are towing it anyway, and can remove all parts (PCM and harness) before hand that would save a whole boatload more.

Option 2: Find a wrecked ecoboost Flex, use it as a donor vehicle

Option 3: Cut your losses.
Click to expand...


But the harness is perfectly fine. No need to change that. The pcm had water let inside because of a green seal that wasn't installed and said it was me who must have tampered and lost it (which I cleaned connections which is technically tampering) but after the issue started. Idk. They said a lot of dumb ****. But I know it's the just the pcm because of the ice I found in it. When I cleaned it out it all started just fine until I went for a final cleaning and broke a cpl pin due to it being so corroded. So I installed it back and brought it to Ford in hopes they would honor a warranty which was a long shot but I tried. Im hoping just need a new pcm. Clean connectors. And make some shield around to keep water out. If the harness was bad I'm sure I would see signs of burnt/charred wires out the back of connector. If someone can find me a pcm pin out for the middle plug I can essential test the wires at their connections for their corresponding functions.
 
Holy crap.  Just got done reading all of your threads about all the problems you've been having with this car.  Sorry for your grief.  Guess I'm not the only one with expensive problems.  Hope you get it resolved.  These are great cars when they're working right.  Good enough that my wife refuses to let me cut my losses and get a temporary beater to replace it.  At this point I feel like I should have just gotten a used Beemer, then at least I'd have known what I was in for on repair costs...
 
I have a 2011 Flex Ecoboost that just seized.  Bought it used as a ford certified pre-owned with 30,000 miles in Jan of 2014.  Got the extended warranty due to it being an ecoboost.

Oct 29, 2016 front turbo goes bad dealer replaces and says that someone else had worked on that turbo. I hadn't and had no idea what was done before we bought it

Dec 24, 2016 both turbos go bad.  Same dealer pulls the oil filter and says it's full of metal.  After going back forth with ford customer service and the dealer asking for a crate motor due to all the metal found.  Nope, Ford engineers have the dealer pulling valve covers looking for sludge so they can blame it on a lack of maintenance.  Nope, all clean.  Next steps(per engineers) is to pull the oil pan and timing cover and clean everything as best as they can.  Replace turbos and intercooler, run engine, change oil again and return to customer.  I called Ford again to make a case for complete replacement due to metal in the block and the inability of anyone to clean out all of the oil passages.  Nope, they run with the turbo replacement and oil changes.

Feb 2, 2017.  We finally get the car back(thank God Ford gave us a loaner for the month they had our car. although it was there by no fault of ours and a lack of parts on the shelf caused the delay).

Feb 4, 2017. I have the car on the highway for the first time and it seizes solid and blows the front right shaft out of the tranny.  WTF?!? 62k and it's gone? they sure don't make them like they used to.

I was informed that there aren't any replacement engines anywhere.  I told Ford Customer Service "there aren't any spares because they are self destructing due to design flaws that the corporate office doesn't want to admit.  You and I both know that down on the assembly line they are putting ecoboost engines in new Flex's all day today, send a couple guys down there to grab one of those engines and send it to the dealership"
 
What a terrible experience.  Seems tho we have heard more of these stories in the Flex, proportionately.  Shouldnt be any different from its transverse engined siblings, strange ...
 
SHOdded said:
What a terrible experience.  Seems tho we have heard more of these stories in the Flex, proportionately.  Shouldnt be any different from its transverse engined siblings, strange ...
Click to expand...

Are they coming from the same plant as the SHO and F150?

I know working for an IT vendor that some plants where things are made sometimes do not have the same quality controls as others...


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StealBlueSho said:
SHOdded said:
What a terrible experience.  Seems tho we have heard more of these stories in the Flex, proportionately.  Shouldnt be any different from its transverse engined siblings, strange ...
Click to expand...

Are they coming from the same plant as the SHO and F150?



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Click to expand...

I think they are coming from the same place that the steel blue SHO's are coming from
 
AJP turbo said:
StealBlueSho said:
SHOdded said:
What a terrible experience.  Seems tho we have heard more of these stories in the Flex, proportionately.  Shouldnt be any different from its transverse engined siblings, strange ...
Click to expand...

Are they coming from the same plant as the SHO and F150?



Sent from my iPhone using Tapatalk
Click to expand...

I think they are coming from the same place that the steel blue SHO's are coming from
Click to expand...

Keep on topic Brad... and I am not entertaining this thought...


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