Ford Explorer

TSB 17-0033 2.3L ENGINE – IDLE SPEED DROPPING BELOW SPECIFICATION – BUILT ON OR BEFORE 28-FEB-2017
Publication Date: March 21, 2017

FORD: 2016-2017 Explorer

ISSUE:

Some 2016-2017 Explorer vehicles equipped with a 2.3L engine and built on or before 28-Feb-2017 may exhibit the idle speed dropping below specification after repeated light pedal tip-in/tip-out events at low vehicle speeds, such as in heavy traffic jams or a parking lot maneuvers.


ACTION:

Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 104.04 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.

NOTE: ADVISE THE CUSTOMER THAT THIS VEHICLE IS EQUIPPED WITH AN ADAPTIVE TRANSMISSION SHIFT STRATEGY WHICH ALLOWS THE VEHICLE’S COMPUTER TO LEARN THE TRANSMISSION’S UNIQUE PARAMETERS AND IMPROVE SHIFT QUALITY. WHEN THE ADAPTIVE STRATEGY IS RESET, THE COMPUTER WILL BEGIN A RE-LEARNING PROCESS. THIS RE-LEARNING PROCESS MAY RESULT IN FIRMER THAN NORMAL UPSHIFTS AND DOWNSHIFTS FOR SEVERAL DAYS.

OPERATION DESCRIPTION TIME
170033A 2016-2017 Explorer 2.3L: Reprogram The PCM (Do Not Use With Any Other Labor Operations)         0.3 Hr.

WARRANTY STATUS

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

DEALER CODING
BASIC PART NO. CONDITION CODE
RECAL 04
 
April 12, 2017 MANUFACTURER COMMUNICATION NUMBER: SSM 46522

Summary

2013-2017 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Taurus Police/Explorer/Explorer Police/Continental vehicles equipped with a 3.5L or 3.7L engine, all wheel drive (AWD) and a power transfer unit (PTU) that is being repaired or replaced for an internal failure must also have the vent hose replaced due to contamination in the hose.
 
2015-2016 Edge/MKX And 2013-2016 Explorer/Taurus – Automatic Transmission Fluid Leaking From The PTU Temperature Sensor

Some 2015-2016 Edge/MKX and 2013-2016 Explorer/Taurus vehicles may exhibit a condition where automatic transmission fluid (ATF) may appear to be leaking from the power transfer unit (PTU) temperature sensor.

ATF in the area of the PTU temperature sensor may be the result of a leaking right hand (RH) intermediate shaft seal deflector.

Replacement of the PTU temperature sensor will not resolve this condition.

To correct the condition replace the RH intermediate shaft seal.

Refer to Workshop Manual, Section 308-07.
 
2013-2017 Multiple Vehicles – 3.5L or 3.7L – AWD – PTU Vent Hose Replacement Required After PTU Internal Repairs Or Replacement

2013-2017 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Taurus Police/Explorer/Explorer Police/Continental vehicles equipped with a 3.5L or 3.7L engine, all wheel drive (AWD) and a power transfer unit (PTU) that is being repaired or replaced for an internal failure must also have the vent hose replaced due to contamination in the hose.
 
2013-2016 Explorer/Taurus/Police Interceptor – All Wheel Drive (AWD)- PTU Cooler Service Part Kit Available

Some 2013-2016 Taurus/Explorer/Police Interceptor AWD vehicles equipped with a power transfer unit (PTU) cooler can now have repairs made to the PTU cooler without replacing the PTU assembly.

Order PTU cooler kit DG1Z-7K177-A for PTU cooler repairs.
Part Number Part Description
DG1Z-7K177-A PTU Cooler Kit

The kit contains the cooler, gasket, fasteners, and instruction sheet.

Refer to transfer case cooler in the Workshop Manual (WSM), Section 308-07 for the removal and installation procedure.

The parts catalog update is in process.
 
SSM 47393 – 2016-2018 Explorer – Air Conditioning (A/C) Defaults To Heat And Defrost During Remote Start

Some 2016-2018 Explorer vehicles may automatically switch from A/C to heat and defrost after 1 minute during a remote start idle when the customer expects the A/C remain on. The system will return to normal operation after the ignition is turned to the run position.

Do not attempt any repairs at this time.

Engineering is investigating, monitor OASIS for updates.

To assist with the investigation, use the Report A Vehicle Concern link at the bottom of the OASIS report to complete the form.

APPLICABLE VEHICLES
2016 – 2018 TRUCK: UB U502N EXPLORER
 
SSM 47348 – 2013-2018 Police Interceptor Utility – 3.7L TiVCT – Engine Vibration And/Or Engine Mount Leaking

Some 2013-2018 Police Interceptor Utility vehicles equipped with a 3.7L twin independent variable camshaft timing (TiVCT) engine may exhibit an engine vibration and/or the engine mount leaking fluid.

A revised engine mount (GB5Z-6038-A) has been released to address this condition.

For claiming, use causal part 6038 and applicable labor operations in Section 06 of the Service Labor Time Standards (SLTS) Manual.

APPLICABLE VEHICLES
2013 – 2018 TRUCK: UB U502N EXPLORER
 
SSM 47411 – 2018 Explorer – “Hill Descent Control Fault” Message In Instrument Panel Cluster (IPC) Without DTCs – Built On 25-Oct-2017 And Through 01-May-2018

Some 2018 Explorers equipped with Platinum trim level built on 25-Oct-2017 and through 01-May-2018 may intermittently display a “Hill Descent Control Fault” message in the IPC briefly at start up without any diagnostic trouble codes (DTCs) stored in the anti-lock brake system (ABS) module.

Reprogram the IPC using the appropriate Ford scan tool or equivalent release 110.03 or higher.

Make sure you are connected to the internet when entering module programming to obtain the latest updates.

For claiming, use causal part 10849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

APPLICABLE VEHICLES
2018 TRUCK: UB U502N EXPLORER

Service Information & Reprogramming
Module Reprogramming
Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year 2018-Present
Model Year 1996-2017
Model Year 2018-Present
Model Year
IDS/FDRS VCM, VCM II, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM II and VCMM) X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

Latest Calibration Information

Module Build Data (As-Built)
Use VIN to obtain As-Built data

www.motorcraftservice.com
 
SSM 47330 – 2013-2015 Explorer – Steering Wheel Oscillation/Vibration At Idle

Some 2013-2015 Explorer vehicles may exhibit a steering wheel oscillation/vibration at idle with the vehicle in gear, brake applied, and the drivers hands are off of the steering wheel after a door is slammed shut.

To resolve the concern, reprogram the power steering control module (PSCM) using the appropriate Ford scan tool or equivalent release 109.05 or higher.

Make sure you are connected to the internet when entering module programming to obtain the latest updates.

For claiming, use causal part 3504 and applicable labor operations in Section 03 of the Service Labor Time Standards (SLTS) Manual.

APPLICABLE VEHICLES
2013 – 2015 TRUCK: UB U502N EXPLORER
 
SSM 47313 – 2016-2018 Explorer/Police Interceptor Utility – Inoperative Power Windows/Power Mirrors/Roof Opening Panel/Roof Opening Panel Shield And/Or DTC B1088

Some 2016-2018 Explorer and Police Interceptor Utility vehicles may exhibit inoperative power windows, power mirrors, roof opening panel, roof opening panel shield, and/or diagnostic trouble code (DTC) B1088 stored in the body control module (BCM).

This may be due to an open fuse F23 in the BCM.

If fuse F23 is open, visually inspect the wiring harness behind the parking brake control lever for chaffing on circuit CBP-23 (BN/YE wire).

Repair as necessary. Refer to Wiring Diagram, Cell 5.

APPLICABLE VEHICLES
2016 – 2018 TRUCK: UB U502N EXPLORER
 
SSM 47289 – 2016-2018 Explorer/Police Interceptor Utility – Liftgate Glass Broken – Built On Or Before 19-Mar-2018

Some 2016-2018 Explorer and Police Interceptor Utility vehicles built on or before 19-Mar-2018 may exhibit liftgate glass cracking that may appear to originate from the wiper arm hole.

Service parts have been updated to correct this condition.

Replace the glass with the current service replacement parts.

For claiming,use causal part 7842006 and applicable labor operations in Section 12 of the Service Labor Time Standards (SLTS) Manual.

APPLICABLE VEHICLES
2016 – 2018 TRUCK: UB U502N EXPLORER
 
TSB 18-2007:  2.3L EcoBoost – Illuminated Malfunction Indicator Lamp (MIL) – Diagnostic Trouble Code (DTC) P04DB – Built On Or Before 7-Dec-2017

Issue: Some 2017-2018 Explorer vehicles equipped with a 2.3L EcoBoost engine built on or before 7-Dec-2017 may exhibit an illuminated MIL with DTC P04DB (crankcase ventilation system disconnected) in the powertrain control module (PCM) memory.

Action: Reprogram the PCM using Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) release 108.02 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.

Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.


Labor Times
Description Operation No. Time
2017-2018 Explorer 2.3L: Retrieve DTCs And Reprogram The PCM (Do Not Use With Any Other Labor Operations) 182007A 0.3

Repair/Claim Coding
Causal Part: RECALEM
Condition Code: 04

Service Procedure

NOTE: ADVISE THE CUSTOMER THAT THIS VEHICLE IS EQUIPPED WITH AN ADAPTIVE TRANSMISSION SHIFT STRATEGY WHICH ALLOWS THE VEHICLE’S COMPUTER TO LEARN THE TRANSMISSION’S UNIQUE PARAMETERS AND IMPROVE SHIFT QUALITY. WHEN THE ADAPTIVE STRATEGY IS RESET, THE COMPUTER WILL BEGIN A RE-LEARNING PROCESS. THIS RE-LEARNING PROCESS MAY RESULT IN FIRMER THAN NORMAL UPSHIFTS AND DOWNSHIFTS FOR SEVERAL DAYS.
 
SSM 47488 – 2018 Explorer/Police Interceptor Utility – No Crank/Discharged Battery/Battery Drain – Base Level IPC – Built On 08-May-2018 And Through 05-Aug-2018

Some 2018 Explorer/Police Interceptor Utility vehicles equipped with Police, Base 100A, or XLT 200A package trim levels (Type 1 analog cluster in the Owner’s Manual) built on 08-May-2018 and through 05-Aug-2018 may exhibit a parasitic battery drain of approximately 250 milliamps with the instrument panel cluster (IPC) possibly staying awake with the key off.

This may result in a no crank/no start/discharged battery condition.

To resolve the concern, reprogram the IPC using the latest software level of the appropriate Ford diagnostic scan tool.

For claiming, use causal part 10849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

APPLICABLE VEHICLES
2018 TRUCK: UB U502N EXPLORER
2018 TRUCK: UB U502N EXPLORER

Service Information & Reprogramming
Module Reprogramming
Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
                                                        1996-2017 2018-Present 1996-2017 2018-Present
                                                        Model Year  Model Year        Model Year Model Year
IDS/FDRS             VCM, VCM II, VCMM    X             X              X              X
FJDS/FDRS           Compatible J2534
                              Devices (Including
                              VCM II and VCMM)                        X              X              X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

Latest Calibration Information https://www.motorcraftservice.com/Reprogramming/Calibration

Module Build Data (As-Built) https://www.motorcraftservice.com/AsBuilt
Use VIN to obtain As-Built data

www.motorcraftservice.com
 
NHTSA Campaign Number: 19V651000 / Recall 19S29
Manufacturer Ford Motor Company
Components SEATS
Potential Number of Units Affected 311,907

Summary

Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.

Remedy

Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall is expected to begin October 14, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
 
NHTSA Campaign Number: 19V435000 / Ford 19V435
Manufacturer Ford Motor Company
Components SUSPENSION
Potential Number of Units Affected 1,194,173

Summary

Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.

Remedy

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Earlier Recall:  https://www.ecoboostperformanceforum.com/index.php/topic,6720.msg103961.html#msg103961
 
2020 FORD EXPLORER RECALLED FOR WIRING HARNESS PROBLEMS
Ford recalls 10,650 model year 2020 Explorers at risk of electrical short circuits and fires. Z  :o

OCTOBER 4, 2019 — A Ford Explorer recall has been issued for 2020 model year SUVs equipped with 2.3-liter and 3.3-liter gas engines.

More than 10,650 Explorers are included in the recall that was ordered due to wiring harnesses that may not have been properly secured.

The harnesses could make contact with the air conditioning pulleys and damage the harnesses or the air conditioning drive belts.

But Ford says that isn't the end of possible problems because the air conditioning pulleys can rub through the wiring harness insulation and allow the harnesses to contact the "unfused B+ circuit, resulting in a short circuit and possible fire."

However, the automaker is unaware of any crashes, injuries or fires related to the harnesses.

All the recalled Explorers are in the U.S. and were built in Chicago between May 28 and July 18, 2019. Technicians will secure the wiring harnesses and make necessary repairs, but Ford didn't say when the Explorer recall will begin.

Customers may call 866-436-7332 and use reference number 19S32

http://m.carcomplaints.com/news/2019/2020-ford-explorer-recalled-wiring-harness-problems.shtml
 
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