Fuel Module Recall for the 2013

[SHOdded]

Probably forgot to tighten a fitting or a clamp somewhere.  Glad it didn't happen on the road!

 

[Scott13SHO]

At least you didn't live up to your username! That would have been ugly if it caught on fire while driving it.

Sent from my Nexus 7 using Tapatalk 4

 

[crashnburn]

The dealership that is at fault here is going to pay the gas station for the clean up. They have also agreed to pay the other dealership's labor to fix whatever they screwed up and my rent-a-car. Since I was a little upset and didn't feel like burning to death, I didn't print my receipt from the pump yesterday. But, I'm going to get my debit card statement and request reimbursement for the $50.00 in gas that was lost before this is all over with. Since this happened, I have spoken with the service manager at the dealership where my car is currently being fixed. He told me that there are two ways to do the recall on the Taurus, the right way and the wrong way. Apparently the right way to do it is you drop the entire tank, probably drive shaft also, and change the module outside of the car. The wrong way, which is how the dealer at fault here did it, is dropping the tank down enough to access the module by removing the back seat. The service manager said this is how a lot of places do it, it's quicker but more difficult to perform the recall properly. If your dealer is doing it this way, they are taking the easy way out and this could happen to you. My car is on the lift being worked on now, I'll update everyone when I find out if they broke something or left something important off.

 

[geswek]

I went to Ford today for oil changed; went in with car on lift to check damage from tyre blow out on highway.

I also sniffed it's butt and checked; no leaking at this time (6k on the clock).

Still waiting for it to start leaking before doing recall.

 

[crashnburn]

Picked my car up again today. Service said that the other tech didn't reconnect the filler tube, as well as, some other semi-important lines on top of the gas tank. It blows my mind that some of these technicians don't care about their workmanship enough to follow the picture instructions in the Ford shop manual so stuff like this doesn't happen. Makes you wonder what's going on when they do something that actually requires skill, like an engine or tranny swap. Here's the service bill and my gas receipt that they are paying. Glad that's over with  :biggrin:

 

[SoCalSHO]

Glad it worked out. Too bad it took extra time.

 

[DJE624]

Glad it worked out. Too bad it took extra time.

Likewise!

 

[crashnburn]

Yeah, I was pretty heated when it all went down, I'm just glad the 15 gallons didn't turn into a raging inferno. I did miss a benefit that I paid $100.00 to go to that evening because I was dealing with the problem, so that sucks. But now it's fixed and the car is running great, I'm so glad to be back in my car again because I forgot how nice the SHO really is. Guess I have just spoiled myself. LOL.

 

[interceptor]

So I read this thread about crashnburn's experience.

I take my car in to the dealer this am to get it done.  Before I took it in, I completely detailed the car inside and out.  It is always showroom since it is my weekend driver, but I wanted it to be spotless so I could see any issue the dealer created.  I also dropped down the center cupholder/armrest on the rear seat to make sure nobody messed with the rear seat and if they did, I could tell.

I get to the service advisor at the dealer and ask him how they perform the recall.  He assured me that they pull the tank completely out.  I told him about the wrong way of doing it, pretty much giving him the speech crashnburn heard by the good dealer.  I am once again assured it will not be done that way.

I get a call that my car is done.  I go check it out before I get my keys back and make sure there are no dents or scratches.  I open the door and see that my rear center cupholder/armrest is up.  Shows me that somebody messed with the rear seat.  I look around and see a bunch of white small foam type pieces all over the back seat and back doors.  I take a wiff inside the car and it just reeks of gas inside the passenger compartment.  Obviously the dealer went through my back seat to get to the tank.

I go in and get my keys.  I talk to the service advisor and told him the tech went through my back seat, the way I was told they didn't do it.  I show the advisor the messy white foam all over and have him inhale the gas fumes inside my passenger compartment.  He says he will make it right.  I'm thinking how can you make it right?  It is done and was done the wrong way.  I leave before I get super pissed and told him I wanted it noted.

I drive home about 10 minutes and feel like I'm high on the gas fumes and my head starts pounding.  I never get any gas for my lawn mower or anything that is toxic near my car. Hell I barely let people drink in my car.  I can't believe it.

I filled up the tank to make sure my filler tube was connected properly.  Thank goodness it was, no gas spilled on the ground.

My car is now airing out in the garage.  Freaking dealers.  I take a perfectly good car in to fix a non-existent gas leak and now my car reeks of gas.  Crazy.

 

[SoCalSHO]

We do the best we can, we warn the dealers, tell them the right way to do it, tell them we don't want it done the wrong way, assured it will be done correctly, and they still screw us. Since they are getting paid from Ford x number of hours, they took a short cut not approved by them, you should report them to Ford. Probably wont do any good, but you never know.

 

[crashnburn]

Interceptor,

Sorry to hear your whole ordeal with the dealer. It blows my mind that these dealers don't care about other peoples $50k+ vehicles.

My father taught me how to work on my car when I was young, so I've been doing my own mechanic work ever since I had a car to drive and change oil. It's sad that, using a vehicle lift, I can drop an engine out of a mustang, then insert the repaired motor assembly back in without scratching anything, but these "professionals" can't perform a fuel delivery module swap without messing something up.

I had a Ford service manual when I had my 2003 Cobra and there are very few words. The manual is mostly fairly detailed pictures with arrows and torque values with a caption underneath. The Ford service manual that these service technicians have at their disposal can walk a child through the process to remove a cylinder head, but yet they still can't get it right. This has happened to me on nearly every car I've had that had a factory warranty.

I had my 2009 gt500 in the shop that they diagnosed with a faulty battery, which I had already told them what was wrong. When the Ford "professional grade" service used their jump box, I think they threw it at my engine bay from about 3 feet away. They put BIG scratches on my factory painted valve cover, the shock tower, and my fuse box cover. When I use a jump box, I put down 1-2 layers of clean microfiber towels before gently placing the jump box in the engine bay. I'm shocked at the poor level of care and concern that these technicians have when handling something that I care and pay so much for.

Then when I had my 03 Cobra, Ford changed both half shafts under warranty. Keep in mind this model Cobra had the IRS, so when the tech put everything back together he forgot to put the lower control arm nut on the only bolt that holds the knuckle on. Yes, the biggest nut on the IRS, and the only thing keeping me alive at 160 MPH, was not there. I checked the other side, and this nut is a crimped locking nut, not one of those neoprene ringed nuts. If the tech would have screwed it on only a few turns there was no way that it could back off. Oh, I forgot to mention that I drove the car for about 5000 miles like this and noticed a clunk when jamming my brakes on at 100+ mph. So I put it on my lift and to my surprise they left the nut off. What is really scary, is when I lifted up on the back wheel and pushed on the bolt, it fell out on the shop floor. If that would have happened when I was going 160, I would be dead. When I told the service manager about this incident his reply to me was, I do the best I can with what I've got, and if I fire them, I have to re-train new idiots.

With my recent ordeal, I immediately knew the my recall was going down hill when I saw that the passenger side of the back seat wasn't latched down. When I lifted the seat, I discovered that the black clip was twisted more than 180 degrees and had been unsnapped from the white plastic bracket due to excessive twisting. Since they went in through the back seat, you need to make sure your seat is latched down because mine was not, and the tech didn't care enough to snap a simple black clip back in the bracket to hold the seat in place. I'm sorry for my rant and run on sentences here, but this is a touchy issue for me and something needs to be done about it. Our Ford cars are great machines just as long as the service technicians don't get ahold of it a tear something up. This is something that happens to nearly everyone I know, even at multiple dealers in various zip codes.

Ok, I'm done. Anyone else care to chime in on their horrific service experiences?

 

[mjhpadi]

The only problem I have with this is that you didn't name the dealer that did the shabby work.  You really should name the dealer so others can stay away from them.  I would be remiss if I had a bad experience at a dealer and then found out someone else had they car screwed up because I didn't warn them....I know where I live I would never use Beasley Ford, they could not answer questions about items on bills when we had cars serviced there...fortunately they ended up selling the dealership to another dealer, who I haven't used, but they still have a dealership in York, PA that I would stay away from using or purchasing a car.