Hood vibrating at "highway speeds"

[wasinger3000]

trying to sort it out with the dealer right now, I got the "Ill have to give my manager a call and see about that" when i called yesterday. If i don't get some satisfaction with the dealer directly, Im going to call and get it sorted out with someone a little higher up.

Don't let them put you off. If you don't get a call in 24 hours then call ford customer service. This is a massive company that wants happy customers. They will take care of the problem for you in a timely manner.

Don't let the dealership act like they control your fate. They work for you and most importantly they work for FoMoCo. That dealerships job is to represent ford.

 

[jimmyducati]

I had to call them back the next day, kinda got the feeling they had zero intention of calling me back. The service manager had an attitude of "there is no way my tech left bolts off a car" tone in his voice. Im taking my car to a local dealer down here in florida to get the estimate done, hopefully they will take better care of my SHO than the "problem" dealer did... Going to have the transmission and PTO flushed while they have it, 55k on the clock and it hasn't been done yet.