Livernois = EXCELLENT customer service!

[Spenser281]

Just wanted to say thank you to Dave and the rest of the team at Livernois Motorsports!  Excellent first time experience.  They will be my first recommendation to anyone looking at performance upgrades for any vehicle!  Thanks again!

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[MightBeASynth]

Seconded, they are in the top 3 with regards to excellent customer service. Great communication!

 

[ZSHO]

I can tell you that LME has definitely stepped up there game as far as customer service/support goes because received my last tune revision in matter of hrs which was cool.  :smile:...Is Dave Ewing back?  Z

 

[SHOdded]

What did LME help you with, Spenser?

 

[Spenser281]

What did LME help you with, Spenser?

Since my engine is a ticking time bomb, and at the time Ford had the engines on backorder, I bought a complete engine off of eBay and sent it to Livernois to have them rebuild it.  Unfortunately, the engine had more issues than I was led to believe.  Anyway, for Livernois to do it right, it was going to be pretty expensive.  Not because they are overpriced, simply because the block and heads needed a lot more work than I had anticipated.  They even worked with me on price, it just wasn't going to make sense for me.

They kept me updated, sent me a quote, explained everything to me step by step, and were very understanding when I told them I was simply going to have to pay them what I owe them and purchase a long block from Ford, since they're available now.  I felt awful for doing that to them since they were so awesome to deal with, but it's hard to beat a 3yr/unlimited mileage warranty for basically the same price.

Like I said, awesome experience with them.  They will come highly recommended by me.

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[ajpturbo]

So they did work, and you paid them what you owed?...Now that's service!....Sorry can't help it

 

[Spenser281]

So they did work, and you paid them what you owed?...Now that's service!....Sorry can't help it

...........ugh.....why AJ....WHY must your sarcasm be so accurate?!  Lol.  It wasn't just that.  Very nice people to deal with.  I should've explained a little better maybe?  They charge $480 for the teardown and inspection of this engine.  I paid them a $400 deposit before anything was ever started.  Even after them putting a quote together, me telling them it was way out of budget, them making some adjustments, me telling them I still didn't want to pay that much, them going at a completely different approach and working to find some factory parts, and then me having to cancel on them, they didn't even charge me the extra $80.  I felt like they really wanted my business and proved it.  Does the make more sense?

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[ZSHO]

So they did work, and you paid them what you owed?...Now that's service!....Sorry can't help it

...........ugh.....why AJ....WHY must your sarcasm be so accurate?!  Lol.  It wasn't just that.  Very nice people to deal with.  I should've explained a little better maybe?  They charge $480 for the teardown and inspection of this engine.  I paid them a $400 deposit before anything was ever started.  Even after them putting a quote together, me telling them it was way out of budget, them making some adjustments, me telling them I still didn't want to pay that much, them going at a completely different approach and working to find some factory parts, and then me having to cancel on them, they didn't even charge me the extra $80.  I felt like they really wanted my business and proved it.  Does the make more sense?

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That's more than fair IMO and now you can finally get that long awaited new long block.  Z  8)