2017 Lincoln MKZ - Limp Mode - Part 2 - DTCs this time.

[14SHOCAR]

I figure I would start a new topic on this issue as I have way more information. This is a continuation of the MKZ saga with my engine going into LIMP mode. In the first part we had an issue where I was leaving my condo with a cold engine, and the car cutout in an intersection -- almost getting myself rear ended.

Issue 1: 6032 Miles
Dealership Fix: They replaced the battery in the car.
Thread 1: https://www.ecoboostperformanceforum.com/index.php/topic,7644.0.

Part 2 - 14,685.52 miles
I was leaving this morning (cold start) -- 74 degrees. I made it to one stop sign, no problems. Second stop sign, accelerate and my car slams into a low 3rd or 4th, and starts freaking out on the dash. I'd say my acceleration was slow as I was one block away from another stop sign. I got a message of "hill start assistance not available", the airbag light went on, and the service vehicle light came on. (Window washer fluid was actually low)

I also received "See Manual". I shut off the car, restart the car -- its like nothing happened.

So I took the car to the dealership and they actually could grab two codes today --

Powertrain Control Module (P061C) - Internal Control Module Engine RPM Performance
Antilock braking system - (U0401) - Invalid Data Received From ECP/PCM

They are going to take the car next Thursday to take a look at it. Since the car is driving fine, I'm not to worried. I tried full acceleration, partial acceleration, multiple different things to try to emulate the same issue, nothing.

 

[14SHOCAR]

P061C -- These look fun....

Possible causes
•Faulty Crankshaft Position Sensor (CKP)
•CKP harness is open or shorted
•CKP circuit poor electrical connection
•Faulty Camshaft Position Sensor (CMP)
•CMP harness is open or shorted
•CMP circuit poor electrical connection
•Faulty Powertrain Control Module (PCM)

Not so sure about the U0401

 

[glock-coma]

I believe your dash said see Manuel.... he's the mechanic at the local Lincoln dealer....
All joking aside it sucks your having issues with such a new vehicle.
Any critters that can sneak up into the engine bay in your area? They can wreak havoc on the electrical system sometimes.

 

[SHOdded]

Do you have any devices plugged into the OBD port?  Known to sometimes cause funky things to happen (at least on 2010+ MY SHOs).

 

[ZSHO]

There probably going to say it's a Glitch of some sort. Z  :nonono:

 

[14SHOCAR]

Do you have any devices plugged into the OBD port?  Known to sometimes cause funky things to happen (at least on 2010+ MY SHOs).

The port is empty. And from what I can tell, no critters. I have indoor parking...

Apparently Ford platinum support wants to take a closer look...

 

[14SHOCAR]

10/3/2017 Update - There is NO UPDATE. > : (

I called the dealership given they've had my vehicle since September 21st. Speaking with the service advisor, he said they were not able to reproduce the issue on the vehicle. They also stated that the vehicle had not DTCs to view. I flipped my lid a bit and said "you've had the car for 13 days. The issue originally happened on the 12th. You got the DTCs, printed them off for me, and sent me away. You could have fixed my vehicle right then and there and done more diagnostics! Not doing anything is not a resolution to this issue. You got the codes. Replace the ECU, PCM, something...."

The dealership is going to have the service manager call me back. To see what they can do with the vehicle.

I'm looking back at the total number of days they've had my vehicle and I'm coming up on 30 soon. In Wisconsin 30 is the magic number for the lemon law, or 4 attempts to fix an issue.

SMH this is such a waste of my time and takes away from the whole experience of this MKZ.

 

[Ramairetransam]

i hope you get the lemon law and can get a 3.0 continental instead.

 

[SHOdded]

Never thought to hear such bad things about a Lincoln dealership.  Ford, all the time ...

 

[14SHOCAR]

Lol Shodded -- isn't it the same thing though?

 

[SHOdded]

No, not really.  Lincoln really does generally hold its' customer service to higher standards than Ford.

 

[sholxgt]

Wife has worked at both a Ford and Lincoln dealer.  Same family, but two different locations.

Even one bad customer review raises eyebrows at corporate Lincoln.  They truly do care about customers.  Wife was in charge of yelp, facebook, google, etc reviews and they made sure to address every customer.

Ford dealers basically get a free pass until their percentages of customer satisfaction get too low.  Ford corporate still cares, but it's not as tightly monitored.

 

[14SHOCAR]

Wife has worked at both a Ford and Lincoln dealer.  Same family, but two different locations.

Even one bad customer review raises eyebrows at corporate Lincoln.  They truly do care about customers.  Wife was in charge of yelp, facebook, google, etc reviews and they made sure to address every customer.

Ford dealers basically get a free pass until their percentages of customer satisfaction get too low.  Ford corporate still cares, but it's not as tightly monitored.

I would love to complain to the Lincoln Concierge service, but on most days I cannot get through to an agent. The call gets routed then dropped before I get to someone.

The other problem is the State Mandated Warranty section (lemon law) of the Lincoln warranty manual has an contact of:

Ford Motor Company
Lincoln Concierge
P.O. Box 6248
Dearborn, MI 48121

This to me means that I'll be dealing with the parent company. I may stop at another Lincoln dealer to discuss my issue and see if I can get a district manager contact for my car. The longer this goes on, the more frustrated I get with the dealer + Lincoln.

Sorry for the caps but I want to make my point: THIS ISSUE HAS REALLY GIVEN ME A DISTAIN TOWARDS THE LINCOLN BRAND AND TOOK ALWAY ALL EXCITEMENT FOR THE 2017 MKZ 3.0T.

#SteppingDownFromSoapBox


Update 10/11/2017 - Still NO update.

 

[sholxgt]

Really sorry for this trouble you're going through.

If it were me, I would probably just quietly fill out the lemon law paperwork and submit.

You'll either get your car back quickly or it will be gone from your life and you can move on.

 

[SHOdded]

X2

 

[14SHOCAR]

Really sorry for this trouble you're going through.

If it were me, I would probably just quietly fill out the lemon law paperwork and submit.

You'll either get your car back quickly or it will be gone from your life and you can move on.

I'm there too. I'm just being reasonable and providing the dealership enough opportunities to resolve the issue. Honestly, Lemon law is between me and the Lincoln Automotive -- the dealership doesn't have to help. I'm hoping they will.

 

[sholxgt]

Good luck with whatever you choose!

Sometimes the dealer is in agreement.  I had a buddy lemon law a 3500 Chevy Dually.  The dealership helped him fill out the paperwork.  They were done trying to figure out why the 454 was rod knocking after the second short block replacement.

 

[jims2015]

Really sorry for this trouble you're going through.

If it were me, I would probably just quietly fill out the lemon law paperwork and submit.

You'll either get your car back quickly or it will be gone from your life and you can move on.

I'm there too. I'm just being reasonable and providing the dealership enough opportunities to resolve the issue. Honestly, Lemon law is between me and the Lincoln Automotive -- the dealership doesn't have to help. I'm hoping they will.

Every car brand has a "Monday built" car sooner or later. Makes it difficult not to hold a grudge against the brand itself. On the other end of the scale, mine has been the most perfect car I have ever owned. Since showroom delivery 3 years ago it hasn't been back to the dealer even for the slightest issue. From what I've seen, most people have had minimal issues with this car line. Kind of luck of the draw. Hope everything works your way. 

 

[ZSHO]

I would stop making the monthly payments,given the Fact your vehicle has spent more time in the service dept than your very own home.
I would try speaking with leasing Co so maybe they can get you into something else.
Best of luck and keep us updated.  Z

 

[14SHOCAR]

Hey All -- I FINALLY got my car back yesterday October 18th, 2017. The car was in the dealership for a total of 28 consecutive days this time. This means my car has been out of service for repairs a total of 45 days.

The dealership ended up having a Lincoln engineer come out to inspect the vehicle. They literally checked every pin on the ECU and PCM to make sure it was within spec and it was making a good connection to male connector on the ECU/PCM. Every connector checked out as OK.

The only last thing they tried was to replace the Crankshaft position sensor. This required them to take off the Oil cooler to access the CKP Sensor. While I don't believe they were putting their best foot forward in the beginning, I actually appreciate the last two weeks where they thoroughly inspected the PCM/ECU.

After a conversation with the dealership, they are agreeing I should reach out to Lincoln Customer Relations to address the safety issue with the vehicle. I spoke with them today and I explained what was going on with the vehicle. I stated that I would like to do something with the car and I don't feel safe driving it. I also mentioned that I wouldn't put my wife in the car because she would have no clue what to do if the car died in an intersection. (I'm not even sure she knows where the hazards are lol). 

They are going to call the dealership, the Lincoln engineer, and get back to me with an offer by October 30th for a vehicle buy back. They said they have to send it off to a special team if they do see it meets the requirements of the "lemon law" (which after 45 days of repairs, I'm pretty sure I've met that requirement lol).

Last there are two VERY IMPORTANT things I want to point out here:
1. Being calm and kind to the dealership & Lincoln is definitely helping.
2. If you have a DTC pop up on the vehicle -- the 2017 MKZ will COMPLETELY CLEAR THE CODES if you have two successful starts without the code. If you have an issue, Have them tow it right away. Don't drive it to the dealership.


The loaner I've had for the last 28 days was a Lincoln MKX. I actually caught a video of the HVAC freaking out. Like possessed. I'll start a new thread for it. I'm beginning to think its me. LOL