2017 Lincoln MKZ - Limp Mode - Part 2 - DTCs this time.
- Thread starter 14SHOCAR
- Start date
LOL @ derf ... There are temporary codes, and there are permanent codes. The temporary code is very similar to the throttle body situation in the Edge. Except it would reset on the restart following the incident 
Good luck, great this thing is finally coming to a resolution!
Good luck, great this thing is finally coming to a resolution!
Update 10/25/2017 - Lincoln Denied My Claim - They do not feel it meets the criteria for Wisconsin Lemon Law.
I also informed the customer satisfaction person about my headlight having a bad seal. I called the service manager and said I would like to have my car back in for repairs -- he was out by the time I called.
I asked to speak to a the next level up for the customer satisfaction (supervisor) who will be getting back to me tomorrow.
...more to come. I'm actually kind of shocked.
Wisconsin Lemon Law
PDF: http://wisconsindot.gov/Documents/dmv/shared/lemonlawafter.pdf
X "A new vehicle that is no more than a year old and still under warranty is classified as a "lemon""
It has a serious defect the manufacturer or dealer(s) didn't fix in four tries, or
X It has one or more defects that prevent you from using it for 30 days or more (the 30 days need not be consecutive).
The car is a lemon if all of the below are true:
X You bought or leased a new vehicle.
X The vehicle is a car, truck, motorcycle or motor home or other qualifying vehicle described below.
X The vehicle developed a defect or defects during its first year and before the warranty expired.
X The defect seriously harms the vehicle's use, value, or safety.
One of the following happened during the vehicle's first year and before the warranty expired:
The dealer failed four times to fix the same system defect; OR
X The vehicle was “out of service” for 30 days or more due to defects
The law provides that a vehicle is considered "out of service," if a consumer is unable to use the vehicle for its intended purpose because of either of the following:
X 1. The vehicle is in the possession of the manufacturer, motor vehicle lessor, or an authorized dealer for repair of a defect.
X 2. The vehicle is in the possession of the consumer and the vehicle has a nonconformity that:
X A) substantially affects the use or safety of the vehicle and
X B) the manufacturer or dealer has attempted to repair on at least two occasions.
What is a defect?
An irritating rattle may not be "serious" enough to make your car eligible for a Lemon Law claim. Your vehicle stalling or not running might be.
Am I missing something here?
I also informed the customer satisfaction person about my headlight having a bad seal. I called the service manager and said I would like to have my car back in for repairs -- he was out by the time I called.
I asked to speak to a the next level up for the customer satisfaction (supervisor) who will be getting back to me tomorrow.
...more to come. I'm actually kind of shocked.
Wisconsin Lemon Law
PDF: http://wisconsindot.gov/Documents/dmv/shared/lemonlawafter.pdf
X "A new vehicle that is no more than a year old and still under warranty is classified as a "lemon""
It has a serious defect the manufacturer or dealer(s) didn't fix in four tries, or
X It has one or more defects that prevent you from using it for 30 days or more (the 30 days need not be consecutive).
The car is a lemon if all of the below are true:
X You bought or leased a new vehicle.
X The vehicle is a car, truck, motorcycle or motor home or other qualifying vehicle described below.
X The vehicle developed a defect or defects during its first year and before the warranty expired.
X The defect seriously harms the vehicle's use, value, or safety.
One of the following happened during the vehicle's first year and before the warranty expired:
The dealer failed four times to fix the same system defect; OR
X The vehicle was “out of service” for 30 days or more due to defects
The law provides that a vehicle is considered "out of service," if a consumer is unable to use the vehicle for its intended purpose because of either of the following:
X 1. The vehicle is in the possession of the manufacturer, motor vehicle lessor, or an authorized dealer for repair of a defect.
X 2. The vehicle is in the possession of the consumer and the vehicle has a nonconformity that:
X A) substantially affects the use or safety of the vehicle and
X B) the manufacturer or dealer has attempted to repair on at least two occasions.
What is a defect?
An irritating rattle may not be "serious" enough to make your car eligible for a Lemon Law claim. Your vehicle stalling or not running might be.
Am I missing something here?
Here is a member (Mystery101) who was issued a new vehicle as per Lemon-law. Z
https://www.ecoboostperformanceforum.com/index.php/topic,4775.30.html
https://www.ecoboostperformanceforum.com/index.php/topic,6190.0.html
https://www.ecoboostperformanceforum.com/index.php/topic,4775.30.html
https://www.ecoboostperformanceforum.com/index.php/topic,6190.0.html
bpd1151
Active member
Boy.......14SHOCAR said:
They sure seem to be fighting awfully hard to NOT relieve you of that headache. I wonder why?
Clearly it would seem to the average Joe that you've BOTH met AND surpassed the criteria laid forth.
Perseverance will hopefully pay off for you in the long run. Sucks to see the struggles in the mean time. Goodness.
Sent from my SM-N920V using Tapatalk
bpd1151 said:
I started the process for pursuing action through the BBB. I also have an attorney on deck for this as well. The attorney is doing a free review of the case and all my details to determine how strong of a case I have against Lincoln. Ultimately, the Lincoln Limited Warranty expresses that I have to go through mediation PRIOR to them paying any of the legal fees. So we will have to see how the BBB views this issue, and if Lincoln is willing to do anything. If we cannot come to terms for a "reasonable" outcome, then I'll work with an attorney to pursue this further.
The key here is BBB before hiring an attorney. They can argue that I didn't follow the terms set forth in the warranty, and not pay the legal fees portion of the lemon law claim.
Does anyone else question my sanity for reading the Lincoln warranty? LOL
I started writing a letter to Ford Motor Company last night. I just wanted to share a few lines with everyone here. Who knows if I'll end up sending it -- but it felt good to write.
Ford Motor Company promotes its quality to its investors with “Improving quality is a daily priority at Ford. From Design and Manufacture to sales and service, Ford always aims to increase customer satisfaction.”. Ford Motor Company promotes safety to its investors with “We have a longstanding commitment to developing and implementing innovations that make our vehicles safer to our customers and their families.”.
My wife and I feel Ford’s commitments to the safety and quality priorities are not being followed through in our situation. As we start building a family, we want to make sure that we can be confident in the integrity of the 2017 MKZ’s safety systems. This should be unquestionable.
To this point, I have a genuine concern with the safety of my vehicle. You can ask anyone who is involved in my case that I’ve been respectful, calm, and wanting to work with Lincoln for a resolution. I feel that the determination of whether a vehicle meets some specific criteria for replacement is rather rigid, and that my situation has not been properly represented within Lincoln. In fact, I’ve never gotten an explanation on “why they determined what they did” other than “it doesn’t meet the criteria”.
Ford Motor Company promotes its quality to its investors with “Improving quality is a daily priority at Ford. From Design and Manufacture to sales and service, Ford always aims to increase customer satisfaction.”. Ford Motor Company promotes safety to its investors with “We have a longstanding commitment to developing and implementing innovations that make our vehicles safer to our customers and their families.”.
My wife and I feel Ford’s commitments to the safety and quality priorities are not being followed through in our situation. As we start building a family, we want to make sure that we can be confident in the integrity of the 2017 MKZ’s safety systems. This should be unquestionable.
To this point, I have a genuine concern with the safety of my vehicle. You can ask anyone who is involved in my case that I’ve been respectful, calm, and wanting to work with Lincoln for a resolution. I feel that the determination of whether a vehicle meets some specific criteria for replacement is rather rigid, and that my situation has not been properly represented within Lincoln. In fact, I’ve never gotten an explanation on “why they determined what they did” other than “it doesn’t meet the criteria”.
Brucelinc said:
Update 11/9/2017 -
Ford finally received both my letters. They went to the same person. One letter was explaining how unsatisifed I was with the Lincoln service and the other was the formal Lemon Law paperwork. They called me immediately and they said they would give me an answer in 30 days after they do an internal investigation. Not holding my breath at this point because the next step is arbitration with the BBB. My gut is telling me that I am going to get a “substitution of collateral” offer that will put me into a different Lincoln. At this point, I’m done with Lincoln and just want a refund.
So we will have to see what they come back with. Fingers crossed.
To quote my letter “My pride and happiness has turned to fear and frustration”
Update 11/16/2017 - After giving Ford / Lincoln 13 days to respond I opened a case and submitted the paperwork with the BBB Auto line. I received a call from the BBB and they stated that they do not do any arbitration with "airbag issues". I stated that the issue wasn't an airbag, rather the car goes into limp mode while moving. I explained I almost got rear ended when the car did this -- I feel like its an old story as I've written it 5 times in different letters and correspondences with Lincoln and the BBB.
Anyway -- I'm feeling super discouraged and just doubtful that there will be any quick resolution to this issue. I spoke with an attorney and it will cost me about $750 out of pocket to go through arbitration and I will have to give 10% of whats reclaimed if we end up suing Ford Lincoln. I can afford it without an issue, I just feel like I can never do a Ford / Lincoln again. We will see if they surprise me before the 30 days is up. 30 days put me exactly one day prior to the purchase date of my car. #EndRant
Anyway -- I'm feeling super discouraged and just doubtful that there will be any quick resolution to this issue. I spoke with an attorney and it will cost me about $750 out of pocket to go through arbitration and I will have to give 10% of whats reclaimed if we end up suing Ford Lincoln. I can afford it without an issue, I just feel like I can never do a Ford / Lincoln again. We will see if they surprise me before the 30 days is up. 30 days put me exactly one day prior to the purchase date of my car. #EndRant
Wonder what they are thinking!What a nauseating story to start off my Friday... I read from the beginning and I am hoping for the best possible result for you man. What a shame to read such a discouraging story related to a company who is struggling to pull in "younger customers". You'd think they would offer better service to someone who could potentially lease/purchase a dozen or more Lincoln Motor Vehicles in the future...
EcoAbe said:
Thanks man -- I'm hoping this thread wasn't too much of a downer lol.
-------
Update: 11/27/2017
Well I heard from Lincoln, and they requested a bit more time as it was a holiday week this last week. I can say that based on my conversation, I'm 90% hopeful of a resolution without the BBB Auto Line or any further back and forth with Lincoln. I don't want to curse myself quiet yet.
I can say, the representatives I've been working with are all very respectful and seem to want to do the best thing for me.
More to come....
Update -- 12/13/2017 -- LOL
Well things are progressing with Lincoln. They agreed to buy my car back after all of the problems I've had with it.
Their math calculations were VERY off, and they were trying to calculate the "reasonable usage" based on the purchase price, versus the "amount I am obligated to pay in the lease". It comes out to about $1000.00 they are not budging on. I could continue to deal with this hassle, or move on with my life.
I decided to move on with my life and accept the buyback + refund. It's just absolutely ridiculous of the hoops and BS they put you through, even to the end. Their site for buybacks says "lets make this right" lol -- what a joke.
Well things are progressing with Lincoln. They agreed to buy my car back after all of the problems I've had with it.
Their math calculations were VERY off, and they were trying to calculate the "reasonable usage" based on the purchase price, versus the "amount I am obligated to pay in the lease". It comes out to about $1000.00 they are not budging on. I could continue to deal with this hassle, or move on with my life.
I decided to move on with my life and accept the buyback + refund. It's just absolutely ridiculous of the hoops and BS they put you through, even to the end. Their site for buybacks says "lets make this right" lol -- what a joke.