Firestorm HPFP Failure & More

StealBlueSHO

StealBlueSHO

Administrator
Staff member
Not me.... but helping a fellow SHO owner who purchased the T550 package and a HPFP from LMS, had them install, dyno tune,  and now has a car that won’t run.. fuel pump died and map sensor died... within a year of install...

Of course LMS won’t warranty any of it...
 
StealBlueSHO said:
Not me.... but helping a fellow SHO owner who purchased the T550 package and a HPFP from LMS, had them install, dyno tune,  and now has a car that won’t run.. fuel pump died and map sensor died... within a year of install...

Of course LMS won’t warranty any of it...
Click to expand...

That's strange considering they clearly state that package comes with a 1 year warranty. Is there something missing from the story? Did that customer start making other modifications or use another tuner?

How do you or they know both the MAP sensor and HPFP have failed? Just curious. I have a spare 3 bar if needed.
 
StinkinLinkin13 said:
StealBlueSHO said:
Not me.... but helping a fellow SHO owner who purchased the T550 package and a HPFP from LMS, had them install, dyno tune,  and now has a car that won’t run.. fuel pump died and map sensor died... within a year of install...

Of course LMS won’t warranty any of it...
Click to expand...

That's strange considering they clearly state that package comes with a 1 year warranty. Is there something missing from the story? Did that customer start making other modifications or use another tuner?

How do you or they know both the MAP sensor and HPFP have failed? Just curious. I have a spare 3 bar if needed.
Click to expand...
I have been helping him get back on track, he had originally reached out to BPD1151. The owner mentioned to him he had tried to purchase my SHO when it was for sale, and since he was local to me BPD1151 provided him my number to see if could help him...

So the last guy and I talked... short version is that the Firestorm Pump stopped developing fuel pressure, the guy sent it back to LMS for testing, LMS kept it for a long time , said noting was wrong as they tried it on a customers car.

He took it to his buddy who also works at Ford Shelby to verify and they said the pump was dead. And was only able to develop 400psi in their testing.

At the point LMS said he mechanic doesn’t know what he was doing, not their problem, won’t rebuild and/or replace the pump... said it was his ECU causing the problem... not it’s out of warranty and they won’t return his calls.

FWIW he put a stock pump on the car and is running.


Sidenote: he had requested them return his stock parts when they installed the T550 and HPFP with the exception of the exhaust... they only returned his stock intake... they kept his 3BAR, Cats, Stock HPFP,  etc... so he to had to buy a new stock HPFP to get the car running.
 
So they dragged it out unnecessarily, knowing full well the owner had contacted them while it was still UNDER WARRANTY then once the warranty period was up, POOF! They magically are unwilling to help any further.

Mind you, the owner had the car shipped directly to Liver$h!t, gave them a blank check to install all sorts of their claimed, world renowned product(s) and then kept his car there significantly longer than quoted. Like months longer. Only to return it to him and his best was a 12.5 something.

He dumped nearly $20k with that vendor and is out God knows how much more to get it fixed correctly. The factory HPFP he installed has only allowed him to drive it home, whilst still throwing all sorts of CEL's.

There is Way, way, WAYYYYYY more to this, but alas I digress, as it's not my story to tell.

Hopefully the owner does chime in though, and/or creates their own separate thread on the matter. It's telling alright.

As I've said previously, buyer beware. Steer clear.

BTW, @Stinkin Linkin, very kind of you to pony up that MapV sensor. I'm sure BJ will reach out to that owner and inform him.



Sent from my SM-N950U using Tapatalk
 
Well that's unfortunate. I saw the price of that package and was like 👀! Crazy money for me. I had talked to Livernois about warranty on my HPFP before it expired and they were helpful. I just like to hear the full story because in this modding game it's tempting to push the envelope and no one really knows what's going on except the owner and their car sometimes. Especially those of us who do our own work. Hopefully it all gets sorted out however and my best to the owner. Keep us posted.
 
I remember many months ago BPD and I had a conversation about that same package. Back when he was using that same vendor.  Needless to say I did'nt purchase it. I can honestly say, I pay heed to what's said by the forum members who have been playing with this platform years before I became interested.
 
Geez, LMS leading the way in complete garbage, both in parts and customer service. I remember catching flack when I called them out.  I gave them every opportunity to explain here, yet they didnt. Just proved my point.
 
ZSHO said:
That's very unfortunate to say the least! Have the original owner post under the (vendor section) below at his/hers earliest convenience in order to hear the Full side of the story. Customer service is key to any business. TIA. Z

https://www.ecoboostperformanceforum.com/index.php/board,111.0.html
Click to expand...
Ya, I will reach out to him... the guy has been in the SHO community on shoforum.com for a long time... he had a couple gen 1’s and gen 2’s... did a 3.2 conversion on a gen 1... so he is no stranger wrenching. I mentioned EBPF when I talked to him, he is focusing on getting stuff fixed at the moment and said he will join when he can.

But I might add what is the point in posting in the vendor section for LMS? Dan and his employees are just gonna call people out as liars, uninformed, etc etc.... not worth it.
 
StealBlueSHO said:
ZSHO said:
That's very unfortunate to say the least! Have the original owner post under the (vendor section) below at his/hers earliest convenience in order to hear the Full side of the story. Customer service is key to any business. TIA. Z

https://www.ecoboostperformanceforum.com/index.php/board,111.0.html
Click to expand...
Ya, I will reach out to him... the guy has been in the SHO community on shoforum.com for a long time... he had a couple gen 1’s and gen 2’s... did a 3.2 conversion on a gen 1... so he is no stranger wrenching. I mentioned EBPF when I talked to him, he is focusing on getting stuff fixed at the moment and said he will join when he can.

But I might add what is the point in posting in the vendor section for LMS? Dan and his employees are just gonna call people out as liars, uninformed, etc etc.... not worth it.
Click to expand...
It's to keep the ecoboost community up to speed and informed,since customer service is crucial for any such vendor on the board. Be well. Z
 
Time to make rebuild kits for these pumps?  At least I hope they will not destroy the cam in the process ...
 
Wow, didn't they just release a video of it making 500awhp or something?  Damn nearly 20k and they have to keep his parts?  Can't just send him a new HPFP and sort out the first one they sold him?  Why is taking ppls money the only thing THEY ARE willing to do?  It's unbelievable....but it's true.  If I were still a Livernois customer.......and thankfully I'm not.....Id run.  You clearly will NOT be taken care of if you encounter an issue......no matter how small (weak low boost tune for me) or large....and it doesn't matter who you are, how much money you pay them or how many customers you refer to them.  Encounter some waves and you'll be the first one they throw overboard!
 
@802.....

So very true. Well articulated.

I am zipping my own mouth, because again, it's up to this individual owner to share his story (I believe he is compiling data/facts/etc. before posting) but it's nothing short of horse$h!t how they treated this owner.

Truly unfortunate. In every aspect/facet of the word.

Sent from my SM-N950U using Tapatalk

 
Hmm.. I thought they were getting rid of some bad apple's IIRC! It makes you wonder even more now with the claimants new issues. I hope they can come to an amicable resolution. Z
 
yeah ... hope they still have qualified engineers on staff.  The image/perception is not good right now.
 
ZSHO said:
Hmm.. I thought they were getting rid of some bad apple's IIRC! It makes you wonder even more now with the claimants new issues. I hope they can come to an amicable resolution. Z
Click to expand...
The guy was working directly with Andy... lol...
 
You must log in or register to reply here.

Similar threads

C
my 2017 SHO w/PP
2 3 4
Replies
65
Views
27K
SHOdded
S
D
direct port methanol install advice
Replies
1
Views
5K
Ecoboost_xsport
E
I
15' Lincoln MKS - Quick Daily
Replies
2
Views
6K
Broodingrage
B
T
My Story need help to end.
Replies
1
Views
2K
sm105k
S
R
New PB 11.591 at Milan October 31, 2020
Replies
8
Views
10K
802SHO
8
Back
Top