Front end clicking sound of death

[anthonylee337]

Well I discovered my 2013 SHO makes the dreaded front end sound. I have read several owners post about getting this problem fixed at their dealership. What should I tell my service writer? If someone had this problem repaired successfully I would like to hear. Thanks!!!

 

[JMR76]

Depending on the clicking, but the most common TSB I know of is for the Thrust washers I think.  This fixed the first clicking for me, but later on I had a front wheel hub assembly replaced.  My service dealer seemed to know what the issue was right away when I described it to them.

The washers made the loudest clicking of the 2.  Like a metal ting; 2 or 3 in a row when accelerating.

 

[anthonylee337]

It makes a metal on metal ting-I started my car and turned the wheel left and right and that's when you can hear it. I started hearing it when I would drive with my windows down always when I'm turning.

 

[SHOdded]

And that would be the indicator of a hub/bearing assembly in need of replacement, even though it may seem just the washers would do the job.

 

[JMR76]

I second the wheel bearing hub assembly with what you described.

 

[ZSHO]

I had mine performed last summer and they installed new thrust wahers and wheel hubs(wheel bearings)but after i suggested to the shop forman that by only changing the washers its only going to be a temporary fix and then he suggested to perform the washers and hubs as a courtesy,mine was audible primarily on the drivers side,which instead they did both sides,the TSB affects mostly 13 PP SHO'S from my understanding,maybe i can try to find the work order and post it for you.

 

[ZSHO]

When my was performed last summer,relatively the magority of the dealers werent to familiar with the issue,if you make an appt know i am pretty sure that your issues will fixed because know they are well aware of the problem and also have a TSB so basically would not worry to much as long as you mention that there are many people with the same issue and was finally fixed by changing the thrust washers and the wheel hubs,here's a thread devoted to the issue,good luck and keep us updated. http://www.ecoboostperformanceforum.com/Themes/zentoa_20b/images/topic/veryhot_post.gif

 

[Jtrain]

Thanks for this thread. I read the title and said " I thought I was just crazy" Called the dealer to have resolved.

 

[ZSHO]

I apologize for the late reply guys,found a couple of my work orders for the fix from the dealer,hope this helps someone,thanks,Z

 

[PokerMunkee]

Yup, tell them you need new hubs.  My work order sheet looks exactly like Zs:

Hell, print these out and say I just saved you a ton of work.  But I'm sure they don't like that, as it takes away billable hours they can use for troubleshooting....

 

[ZSHO]

I updated the work order for better info,regarding front hubs,license plate assembly and the half shaft recall.

 

[anthonylee337]

Thanks for the input fellas she is going in next Thursday I will keep y'all updated.

 

[anthonylee337]

ZSHO how long did the job take?

 

[PokerMunkee]

Took them a day to do the washer TSB, still not fixed, and then diagnose the hubs were producing the noise.  Then needed to order hubs, which got here next day, car was ready at end of 2nd day.  They put me in a rental at Ford's expense.

 

[ZSHO]

The important factor is like Munkee stated regarding having the parts in stock,if your appt is 8am you should be done around lunch time,cause my dealer only had one hub and had to order the other one for the next day,another isssue to take into consideration is having the correct wheel hub for the Performance package,its different than the non pp and more expensive.

 

[anthonylee337]

Well I sent a video to my dealer and also sent a picture of a work order that ZSHO had performed on his car so I'm hoping this helps speed up the process. I understand they have to diagnose the issue themselves but I wanted my dealer to know about it first. I sold the shop manager and store owner campers so I hope that gives me a edge! lol

 

[ZSHO]

Anthony i dont think you should have any issues getting the proper diagnosis because as you already know there ia a TSB on the issue,so they are well aware of the problem,whem mine was performed last summer,relatively the problem was new so they werent aware of the exact protcol,procedure on an exact fix for the issue,also when you get the car back your going to feel that the steering wheel is tighter,stiffer because of the new parts,best of luck and keep us updated.

 

[viSHOusTX]

I have an issue when I turn my car on it makes a clunking noise somewhere in the front it only does it some times not all the time. Anyone else have the same issue?


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[SHOdded]

Is it when you are cranking the engine?  That points to a starter, most likely.

 

[SHOnUup]

Is it when you are cranking the engine?  That points to a starter, most likely.

Reminds me of my old 89 Grand Am, started that thing with a hammer for a year....well tapped the starter, then turn key. Lol

Rich