Has ANYONE EVER had warranty work denied by Ford?

Two steps forward ...  Hopefully they used the latest version of the engine, but it's hard to say, I imagine it has to be compatible with the PCM and all wiring harnesses, so they would minimize any spec differences between old & new, if such differences exist.  Might have gotten the updated valve covers with it, easily checked :)

The trans may need a teardown, or the PTU (or RDU) may need to be replaced.  Can't get any more definite than that at this point tho, I don't think ...
 
SHOdded said:
Two steps forward ...  Hopefully they used the latest version of the engine, but it's hard to say, I imagine it has to be compatible with the PCM and all wiring harnesses, so they would minimize any spec differences between old & new, if such differences exist.  Might have gotten the updated valve covers with it, easily checked :)

The trans may need a teardown, or the PTU (or RDU) may need to be replaced.  Can't get any more definite than that at this point tho, I don't think ...
Click to expand...

thanks SHOdded.

anything specific i should do or ask?

i know i'm going to have to start all over with new plugs, 3 bar MAP, etc; but i'm not going to start any of that until they complete their work entirely...
 
I would mention the symptoms you have described:  the whistle and the lack of power.  Both could point to hoses not connected or tightened down properly, a common issue when doing more complex work in the engine bay.  Also ask them to verify that the turbos and PTU are ok (no leaks).  Since you have an MKS, there's a higher likelihood that the PTU IS ok from what I have seen so far, but ask anyway.

Did they install a shortblock or longblock, do you know?
 
no i don't.  what is the difference?

i have the service records.  is there something i can look for to see which?
 
Short Block
https://en.wikipedia.org/wiki/Short_block
Long Block
https://en.wikipedia.org/wiki/Long_block

If the valve covers are composite rather than aluminum, they likely put in a longblock.  Put up a pic of the receipt (with personal info hidden of course), maybe there's an indication there, maybe not.  What year is your MKS btw?
 
BiGMaC said:
I want a set of those black composite valve covers.... ? Compatible MYs, sources, and cost.  TIA
Click to expand...
I believe they are (reference)
AA5Z-6582-E VALVE COVER    TAURUS SHO; RIGHT    $185.80 $125.97
AA5Z-6582-F VALVE COVER    TAURUS SHO; LEFT      $199.78 $135.45

Ford Taurus   
2015 Ford Taurus SHO 3.5L V6 - Gas
2014 Ford Taurus SHO 3.5L V6 - Gas
2013 Ford Taurus SHO 3.5L V6 - Gas
2012 Ford Taurus SHO 3.5L V6 - Gas

MYs 2010-11 are not listed in the compatibility list, but don't see why they would not fit.  Maybe a parts counter guy can confirm.
 
I am currently going back and forth with Ford about their warranty.  My 2016 ecoboost has clearcoat peeling on the bumper, and has 20k miles on it.  Ford is claiming that this is impossible, but the service station even agrees that this is ridiculous and should be covered.  Such a hassle to deal with. 
 
I had warranty work denied by the Dealer and Ford. Threatened a 93A law suite and they paid me back.  My F250 SD died while out one day. Had it towed to ford dealer. Chafed wire shorted fuel pump. They said repairing a chafed wire was not covered under ESP . I told them ESP specifically stated wiring harness. They said only if they replaced the whole harness LMAO . I paid the $300 to get my truck back then sent them a 93A letter. Two days later they called and said come get your $300. IMPERIAL FORD Mendon, Ma.

Same truck "death wobble"  took it back 3 times, told they were aware of the problem but had no fix. I hired a Magnuson Moss act atty free of charge. They sued Ford got $8,000 gave me $5500 and kept $2500 no defect on title. Im guessing they do this all the time and get away with it because people don't pursue them.
 
Sorry to wake an old post however I came across this thread and I thought I could contribute.

To the OP's original question, "Has ANYONE EVER had warranty work denied by Ford?" My answer is ABSOLUTELY!

I have a 2017 Lincoln MKZ 3.0 TT Black Label. I am not the original owner. I bought the car with just over 52k miles on it. That means the 4/50k bumper to bumper was expired however the 6/70k powertrain warranty still applies. For those who don't know the manufacturer warrant follows the vehicle not the owner.

I was driving the car and check engine light came on and it was running rough. I pulled over and checked the codes (I carry a OBDII scanner with me). I got P0302 and P0305 (misfire on cylinder 2 and 5. I reset the codes to see how quickly they would come back. Fairly quickly the check engine came back on and P0305 was the fault.

I took the car to the a Ford Dealer (Lincoln dealers are further and more rare). Initially asked for the repairs required for the misfiring and "the works" oil change and service.
They pulled the cylinder 5 spark plug and the side electrode was mostly gone, the plug appears to be to be blackened don't know if it was cleaned at all but still has an oily sheen on it (obtained from dealer later). I had to wait a day for them to get tooling to pressure test the cylinder and then another day because the tech called out. Basically they found not compression on cylinder #5. They borescoped the cylinder and found metal pieces (likely from the plug electrode) and scoring of the cylinder.

They called to tell me I need a new engine, good news it would be covered under my powertrain warranty. They just needed to submit the parts list, but they did say they really didn't have the time or ability to do that work but the service tech was like, "but you didn't know that, I probably would have told you had I known". Keep in mind the appointment to drop off the car was booked online which they apparently say doesnt work but they would check it out anyway....because again as the service tech says, "you wouldn't have known that".

Anyway, long story shortened, the factory representative tells them if the spark plug caused the failure it is a maintenance item and therefore isn't under warranty. The dealer call to tell me and gave me the Ford Customer service number which I called. Spoke to a rep who had to look into the issue. Came back and said the same thing and when I said there is no way that they know for certain that the spark plug caused this, they don't know what caused the PLUG to fail. They said they would have Engineering evaluate it and days later I get the same result, the plug failed and therefore it is not covered under warranty.

They never inspected the other plugs, never pulled the heads to look for any other issues (didn't even ask as an option which I would have paid to have done). Also these are the factory plugs the mileage is just over 57k and first plug replacement by the manual is 100k. My take is the plug failed due to some other issue. However they are denying my warranty. So yes, it does happen and I am working to fight it but options are limited and the cost out of pocket goes up.

This is current and ongoing so still working through it. Hope that answers the questions and maybe someone else out there has seen this or finds this in a search.
 
Look at the owners manual for spark plug service interval on your vehicle if no service replacement required on the plugs until later, then plugs likely are original.  Also read the warranty supplement for Ford's warranty exclusion reasons.  Seems like Ford also has customer service advocates, or they once did.  I had a discussion with one of them in late 2000's about a dealer and a poor repair

If you have a good case, go to small claims court against the dealer, or what ever entity is denying the warranty.  No attorney, jus a judge and presenting the facts, has worked for me before.  Too bad about your situation, fires me up Ford does sometimes, but it is all I buy.    Good luck, post what happens.
 
posting on ford's social media page may get you positive results in phone calls to corporate are not working out.  were the plugs Motorcraft/Ford?

keep up the good fight.
 
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