JUST FYI: Starter turns, car wouldn't start (fixed)

1

14 TUX BL

New member
Had the car for a year now, ~40k on the odo (bought as former Exec Lease with 28k). No problems until the other day, starter turning hard but wouldn't start.

Flat bedded to dealer (as per AWD), they called saying problem was faulty Fuel Pump Driver Module. Replaced, all ok now. Cost was my Ford Extended Warranty $100 deductible.
 
Yep... A known issue.., had mine and the LPFP replaced under warranty... Mine died in the road at a light and wouldn't start a block or so from the dealer... They sent 4 guys out to push it into the shop.
 
SHOdded said:
Seems to be an issue with the 2013+, glad they found & fixed it!
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Thanks! Short term inconvenience, didn't know it was an "issue" until now. lol

BiGMaC said:
Yep... A known issue.., had mine and the LPFP replaced under warranty... Mine died in the road at a light and wouldn't start a block or so from the dealer... They sent 4 guys out to push it into the shop.
Click to expand...

Wow, a block from the dealer. Was there a "push" charge?  ;)

ZSHO said:
Glad it did not happen while you were driving and most importantly no one was hurt.  Z
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You mean the car could've become inoperative while I was driving it? If so, that seems like it should've been a recall issue.

(quick side note: I noticed the dealer had a new 2015 PP on the lot, something like 6-7k off sticker. Hmm ...)
 
There is a recall only on the 13 models.  Z      2013 Ford Taurus FUEL SYSTEM, GASOLINE
NHTSA Campaign #15V812000

Date Announced:
DECEMBER 02, 2015
Vehicles Affected:
868
Summary: Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.

Consequence: A fuel leak in the presence of an ignition source may result in a fire.

Actions: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1. For detailed information & supporting documents, see the official NHTSA page concerning recall #15V812000 »
 
Well...you can most likely add me to the growing list of LPFP/HPFP failures.  Started the car this morning and drove to my wife's work.  Went out to start it to run some errands this afternoon and it wouldn't start.  Just cranked continuously until it timed out in the ECM.  So I pulled out the SCT to read for codes and nothing found...oookay.  Pulled the battery terminal for 15 min. and tried to start again, still all crank and no start.  Pulled the 3 bar and put the stock tune back on and tried to start again, but of course nothing.  Checked for codes again and boom...P00C6 - low fuel pressure.

There's a Ford dealer less than 3 min. from the factory here so I went down there to see if they'd just come get it....nada.  They gave me the roadside assistance number to call.  I have the Premium Care package good until 125k miles so with only 50k on it I'm all good short of the $100 deductible I'll be out.

So...the flatbed is on it's way and I'll probably have to wait at least a week for this back country dealership to fix my car.  :(
 
I certainly feel for ya r1crusher and would also mention the recall to the dealer posted above but the POOC6 is related to FRP(Fuel rail pressure to low)and keep us updated on all fronts.  Z
 
Ugh!  At this rate, every '13 SHO owner will have to plan on having this done at some point, earlier than anticipated.
 
Back from the dealership.  Gave the service guy the code I pulled as well as the recall campaign number mentioned here and just as I expected he didn't write any of it down or put it in the service system.

I really shouldn't have to pay anything out of pocket since it should be covered under the 5 yr / 60k powertrain I'd think.  But I'm fully expecting them to make it look like it's not covered and get me to pay the $100 deductible on my extended warranty.  So I'll know sometime tomorrow hopefully what the diagnosis...hopefully.

 
Going on day 2 in the shop and no call or word as to my issue yet.  When I was there the service writer was getting his ass chewed by a customer because he was there to pick up his car and they didn't even start on it.  So I'm pretty leery as to what I'm going to expect from them and more importantly...when.  :(
 
Are they open on Saturdays as well for repair work (not just ticket writeups)?  If not, you may be out of luck till Monday.  Maybe a call to the Service Manager after lunch is due?
 
r1crusher said:
Going on day 2 in the shop and no call or word as to my issue yet.  When I was there the service writer was getting his ass chewed by a customer because he was there to pick up his car and they didn't even start on it.  So I'm pretty leery as to what I'm going to expect from them and more importantly...when.  :(
Click to expand...
Did they provide you with a loaner?  BTW it certainly varies by dealers,most dealers supply basic parts only and in most cases need to special order the part IMO.  Z
 
SHOdded...I believe their service dept. is open on Saturdays but I will be calling after lunch time today to see what's going on if anything.

Z...you would think as a premium care customer they're just provide you with a loaner but even with that I've had to beg for a loaner or have to wait weeks to schedule an appointment just to get a loaner.  I'm betting they're going to have to order parts but it would be nice to know the issue at least.  That's just part of providing good customer service, IMO.

I'll post up once I talk to someone in a little bit...hopefully.
 
Just got off the phone with the service dept. at the dealership.  Car is fixed and ready for pickup!

Issue: Fuel pressure sensor

Cost: $100...wtf!

I'm trying to find information on the std. warranty, but he said that because it's over the 3/36 and the issue was electrical/electronic that my extended warranty picked up and covered it thus the $100 bill.  I need to find out more about the recall that was posted but I don't think it's going help in my case.

Off to the dealer at 4:30 to get my car back and put my 3 bar and tune back on.  I'll get the exact info from the service sheet posted afterwards in case anyone is interested.  I'm curious how much the part costs and if I got my $100 worth of parts/labor...like not I'm going to guess. :(
 
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