they do have a top notch body shop so I'm not worried about the paint work. I guess they screwed up the terminal trying to get the cable off to make the repair. I had it on pretty tight so I guess it bit into the terminal, of course no one else takes care of our cars like we do. I would have spent all day trying to remove the cable before screwing up my battery. Yeah he used a little pulley puller jaws of like this to push the terminal out of the cable connector. Dumb.