Ford dodging warranty work!!!

[jimmyducati]

While changing my oil last week, I noticed the front turbo is covered in oil and had an oil drop forming on the bottom side. Lucky me, I bought a certified used car so it carries the 100,000 power train warranty. I dropped it off at the dealer today and expected a call back saying either a gasket was replaced and it was ready to be picked up or that it needed a new turbo and will be ready in a few days..

Nope, the call I got was the service guy asking for receipts for oil changes and proof of the weight and type of oil I used. He claimed the service manager wanted this information before they would go through with any warranty work, WTF!!! I found the leak WHILE CHANGING MY OIL! Who the hell keeps receipts and proof of weight of oil changes?? (I know some savants do, I'm not one of them). Top that off with the 5 day wait on them looking at my transmission to correct the TSB for hard shifting after decelerating.

Oh ya, and the ford 5 year corrosion warranty only covers body panels that rust all the way through, not the metal portion of the bumper, apparently that sucker is OK to rot away.

 

[wasinger3000]

Wow that's awesome...

I had a huge go around with a dealer similar to yours. Just call ford cystomer service, ask for your regional cystomer service rep, and explain your story. Record ALL of your phone calls between everyone. I did this and it saved my ass. Ended up having a service manager be put on suspension and reviewed.

If you have an android phone use this app to record calls. Also check if your state is a single party state. (Allows you to record calls without informing the second party involved.)

https://play.google.com/store/apps/details?id=com.appstar.callrecorder

Here's the number.
1 800-392-3673

 

[SHOdded]

X2 on what wasinger said.  Keep records of all conversations, written or otherwise, for possible future legal action, tho hopefully it won't come to that.

CPO is not B2B coverage, literally.  Who reads the fine print anyway?  The rust protection is for actual perforation, not "surface" rust unfortunately.  Discuss that with Ford also.

 

[jimmyducati]

What annoyed me most is that the oil leak on the turbo is likely just the oil return line, a half hour labor and a 5 dollar part and they have a very happy customer who would likely buy from them when the SHO gets old... After getting the 3rd degree about not keeping receipts for oil changes to include proof of weight and mileage at service, what they have now is someone who has nothing good to say about ford. I will never again buy one, just because of the way they treat customers. This is the 3rd dealer who has refused warranty work, and one of those dealers did actual damage to my car only to deny it! At this point I would rather buy a KIA than another ford...

I know the rust coverage has to be a perforation in a body panel, but the seam in the bumper support is actually unfolding and pealing away from rust... that isn't normal.

 

[jkeblaitis]

A controlled decent just isn't going to happen, already have a short lineup of replacement wheel options, planning on a meth kit, down pipes, catback and who the hell knows what else! power goal is north of 425 at the wheels. Took a road trip through deals gap in the mountains the week after I got her and WOW, rock solid for more than 150 miles of very twisty roads! Best car I've owned so far.

It is crazy what a year will do.. going from the best car you ever owned to i'd rather buy a Kia.

 

[SHOdded]

Aftersales service is often a disservice to an otherwise satisfied customer, who will put up with a lot before giving up.

 

[jimmyducati]

Aftersales service is often a disservice to an otherwise satisfied customer, who will put up with a lot before giving up.

Unfortunately thats what happens when multiple dealers give you the shaft. Its unfortunate for sure, I like to think of myself as a patriot that wants to buy american, but when the customer service is this bad I'm forced to take my money elsewhere. It would be one thing if the car broke from time to time and was fixed under warranty, but the car gives me grief constantly and i have been snubbed at every service visit.

The radar was broken by the dealer, the air dam was not reinstalled properly causing my bumper to be ripped, they can't seem to find the cause of the cylinder #6 misfire but refuse to start replacing parts or even diagnosing to find the cure, they refused to fix the oil leak on the turbo, stating that "extending the oil change interval commonly leads to this happening", then 5 sentences later the same service tech claimed that he has never seen an SHO taurus come in for a problem. What lie is it buddy? My car is immaculate with the exception of the factory installed defects, and they have the balls to question my servicing. Hell, I even wanted them to flush the transmission and transfer case while it was in, so it wasn't just a warranty claim visit!! Im done restraining myself to stay in compliance with the warranty, on goes the meth, downpipes, tune and eventually the biggest turbos available.

 

[TouchOfEvil]

That is fairly lame. Go above the shops head and talk to someone important.

 

[FoMoCoSHO]

It isn't Ford, it is that shitty dealership.

I have driven a ton of Fords and not been denied one claim.

And asking to prove viscosity it completely over the top.....Asking for proof of oil changes is usually only done when the vehicle isn't serviced at the dealership AND there is a condition (sludge) that points to that being a possibility.

 

[SHOnUup]

If seeing oil on the front turbo I'd check this pipe.

I couldn't even tell it was torn in half until I pushed on it. Was told it would be covered through the 60k drive train warranty but I couldn't wait the 7 day minimum for it to get fixed and replaced myself.

 

[ZSHO]

When i went for the wheel hubs and washers to be relaced,I told the service advisor thank you for getting the job approved,his response was every ford dealer is differnt,this one does not cut corners,basically the shop forman got everything ordered and approved,also buying the veehicle brand new might help a little bit more,versus buying one used which came from some where else.

 

[vernonator]

It isn't Ford, it is that shitty dealership.

I have driven a ton of Fords and not been denied one claim.

And asking to prove viscosity it completely over the top.....Asking for proof of oil changes is usually only done when the vehicle isn't serviced at the dealership AND there is a condition (sludge) that points to that being a possibility.

Same here - I have had lets see 3x mustangs, 3x explorers (current XSport) 1x edge, 1x escape, 2x expeditions, 1x F-150 and 1x Sho (current) and have NEVER had a claim denied -but to be honest the biggest claim I had was a rattle in the headliner of the Edge, and it was fixed pronto. After sales is ALL about the dealer, find a new one AND get in touch with your regional rep and let them know, they really DO want to keep you as a customer.

 

[Larrylu]

I have an intermittent tranny issue that they will only attempt to duplicate. When they can't duplicate they wash their hands and give me the bill for the diagnostic. I gave them the VIN & particulars of another vehicle with the same issue that did get duplicated and fixed by sensor replacement and it made no difference. No duplication no fix!  Yes I did speak with the regional rep.... No fix!  I played the safety card and customer satisfaction card..... No fix!  Last Sunday 6 hrs of driving produced 2 occurrences. Symptoms are brief and unpredictable so a black box (which I would have to pay $90 to hook up) which requires a button push to activate would likely be activated too late to capture any info. 2 years ago my dealer did not require me to duplicate symptoms of intermittent "known" problems and now they do. This demonstrates to me a toughening of Ford's interpretation of their rules as it relates to warranty work. My dealer is put in a bind because they want to do the work but Ford will not pay them. Whoever pays the bill is the boss!

 

[jimmyducati]

My girlfriends dad is like many of you, same dealer for 30+ years, has bought every company truck from them, every generation of Taurus and a new super duty every 3 years... Not all of us are ballers like that, but by virtue of buying a ford with the same warranty as every car he has bought, should get the same service!

 

[ZSHO]

When ever checking for a new ou used car go under DEALER RATER,will show you customer feedbacks regarding Dealers pricing,service,all positive and negative reviews from customers and also will SHO you if ever they were voted dealer of the year which is a plus.

 

[FoMoCoSHO]

I have an intermittent tranny issue that they will only attempt to duplicate. When they can't duplicate they wash their hands and give me the bill for the diagnostic. I gave them the VIN & particulars of another vehicle with the same issue that did get duplicated and fixed by sensor replacement and it made no difference. No duplication no fix!  Yes I did speak with the regional rep.... No fix!  I played the safety card and customer satisfaction card..... No fix!  Last Sunday 6 hrs of driving produced 2 occurrences. Symptoms are brief and unpredictable so a black box (which I would have to pay $90 to hook up) which requires a button push to activate would likely be activated too late to capture any info. 2 years ago my dealer did not require me to duplicate symptoms of intermittent "known" problems and now they do. This demonstrates to me a toughening of Ford's interpretation of their rules as it relates to warranty work. My dealer is put in a bind because they want to do the work but Ford will not pay them. Whoever pays the bill is the boss!

They should not be charging you for a flight recorder.

The tightening of the rules is due to shady dealerships ripping Ford off on warranty work.

IMO, the dealer model is broken maybe one day ford will terminate all of their franchise agreements and bring the dealerships into FOMOCO. Probably wishful thinking on my part...

Some of these dealer principals just don't give a **** about Ford or their customers, just lining their greedy pockets.

 

[SHOdded]

Does Ford audit their dealerships?  How do they verify quality/customer satisfaction/cost containment etc.?  You see these types of problems being outed all the time on corny shows like Undercover Boss.

 

[mval]

manu:
i know one thing ford does not look at the review cards that they send you after a purchase. i had a miserable experience @ the ford dealer where i bought my escape, not my sho as they were fine. but they made a $500 error in math to my advantage. i kind of knew something didn't add up. well anyway they were supposed to send me my title so i could get it licensed & around day 10 i started getting worried so called & got the accounting person & she said that i still owed $500. which legally i did. but then called salesperson who put me through to sales mgr, no negotiation nothing, had to pay the $500. i'm not sure they ever would have called me. well i told them then wanted to cancel the extended warranty with them & they could have their $500 & i'd get rest of money back. well he didn't want to do that till i went over in person. anyway i shot them real bad on the comment card except the salesperson, as was not her fault. & to this day not one person from ford ever contacted me. i was kind of shocked.
mikev

 

[wasinger3000]

The dealership I bought my sho from added an extended warranty on for $3800 without my knowing.

They lined up the papers and said sign here. Never once said this is an extended warranty forum.

They messed up my drivers license info so the car was registered to someone else when I tried to register it.

They caused 8k in damage while performing a fuel pump recall.

They would never answer the phone when I called.

They sent me to voice mail 27 out of 33 times I called in 6 mobths.


The finance manager went on vacation and "forgot" to send in the changed bank forums with then did not make it to the deadline for changes.

This took me over 7 months to finally get taken care of. They screwed up every singe thing that could be screwed up. Only time I ever had any help was when I contacted my regional representative. Ford gave me an additional 5 year 75k warranty for the trouble.

 

[SHOdded]

Definitely quite a bit lacking in the process.  Maybe Ford leaves it up to the dealerships to deal with?  Comment cards may be tabulated, summarized and handed back to the dealership?