Ford dodging warranty work!!!

[FoMoCoSHO]

not to nitpick you but i will. what i meant was they get paid by ford to do the warranty work. maybe they don't get the markup on parts or ford pays them less than they would charge a customer for hourly labor but it sure beats the dealer union techs sitting around drinking coffee. thus it's a money maker for the dealer.

Techs are not in a union and with about 21 current recalls, I assure you techs are not sitting around drinking coffee.

As far as it being a "money maker" why would you think techs and dealers would like to do the same job for less money?

You's be shocked at what Ford pays for some of these jobs.

The difference is that good dealers and techs understand that taking the hit on warranty work is an opportunity...Do the job, treat the customer well and at some point the warranty work is over and it turns into customer pay. Some dealerships however, can't see the big picture and do what they can to blow off warranty work because it pays so much less.

 

[IHeartGroceries]

^It's amazing how accurate this analysis is.

And yes, a learning experience. I would hope that anybody who'd come away from this experience would make an adjustment. Shoot, even coming away from this thread. I mean, how hard is it to save some receipts? Really?
Its not just Ford. Ask any dealership for any make, and chances are your service advisor or manager will suggest you maintain records of your maintenance.

It works this way with any warranty backed consumer produce, which might require maintenance or care.

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[TooFast4SHO]

LOL @ Produce from IHeartGroceries sorry I chuckled, about using the word Produce, not about what you were trying to say...

I think it is unrealistic to expect receipts to honor warranty work. A lot of receipts now are thermal and fade after a few days or weeks then what? Take a picture of the receipt next to your ODO to keep track? Tell me that can't be faked. They need to do an oil analyses to make their determination or something that would actually tell them something useful. And all this should be common knowledge folks need to plan for the eventuality they do not believe the receipts you have are for what you say they are just because you have them and say it, your word does not automatically make it so.  Where on the receipt does it say you bought the oil for a specific car (based on a generic multipurpose filter part number?) and ever actually put it in?

Nothing about that makes any sense…

I could see trying to blame it on aftermarket parts or something but an external oil leak on a turbo would lead most to believe a defective seal or supply/return line. If it was consuming oil and smoking or something then maybe a tune did it but come on....

 

[SHOdded]

X2 on this ^.  And Jimmy already offered to have the oil analysis done.  I don't think we need to escalate things to an NCIS or FBI level investigation in order to get his SHO fixed and back on the road.  The mechanics need to do their job, see what failed, write up their report.  Guilty until proven innocent, my a**.

 

[wasinger3000]

Agreed.

 

[PokerMunkee]

Yup, I'd create a bunch of of bogus receipts and hand them over.  You could really have some fun with this!

Go get a bunch of these:

What are they going to do?? LOL

Someone needs to create a program that will generate bogus receipts with any date/time, shop name/address, amount, description, etc.  Hell, one probably exists out there some where.

Just search "oil change receipt" in images.google.com and find ones that match what you need LOL.

 

[SHOdded]

LOL ...

 

[FoMoCoSHO]

The second part is an incorrect assumption. Warranty work pays less than customer pay.

Physicians get rated by insurance partly on the basis of the number of tests they order.  The fewer the tests, the better rating the doc is likely to have.  There may even be bonuses involved.  Is there a similar relationship between Ford & the dealership?

No, ford pays as little as possible on warranty work.

 

[FoMoCoSHO]

Yup, I'd create a bunch of of bogus receipts and hand them over.  You could really have some fun with this!

Go get a bunch of these:

What are they going to do?? LOL

Someone needs to create a program that will generate bogus receipts with any date/time, shop name/address, amount, description, etc.  Hell, one probably exists out there some where.

Just search "oil change receipt" in images.google.com and find ones that match what you need LOL.

Just get an OCR character reader, most scanner programs have them. Then we can all donate a bunch of receipts and he can just change the date as necessary, lol.

3rd party mediation with an oil analysis would probably do the trick also.

 

[IHeartGroceries]

I feel like I'm taking crazy pills here.
So, even those of you who pay for service, be it at the Ford House, or any place else, you don't retain your service order/invoice?

Even if you felt it weren't necessary to do so for warranty purposes, what about when the times comes to sell a car? I guess some of you don't realize how much easier it is to sell a car (especially a sporty vehicle) with a big log of service records to show off to a potential buyer?
I mean, you can argue until you're blue in the face about retaining receipts, but if it were me in need of warranty work, I'd have receipts, and this is at least one warranty dodge off of their (long) list.

The proof is in the pooding. You can continue your senseless belligerence about keeping receipts, I guess...until you need something fixed again. Heh.

Amazing. Even something that occurred as common sense to me at age 16 is totally lost upon others.

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[SHOdded]

I do pay for service, a) because it is relatively cheap, and b) simply more convenient, bundling it in with the other checks Ford provides.  And yes, I am OC about keeping receipts.  Do I advocate keeping them?  Obviously!  Do I agree with having your feet put to the fire if you don't keep such receipts?  Nope!

You make good points, IHG, good habits no doubt, and documentation is the cornerstone of a good legal case.  BUT, if they have cause to question, let them state what the cause is.  That is all I am saying.

 

[IHeartGroceries]

I won't argue against that.
It's definitely an irritant, I'm sure, for those who truly do maintain their vehicle, but may not have saved their records.

My argument from the start has simply been to retain your records, in order to avoid this all together.

I've been apart of auto forums since 2001. I've seen some pretty unbelievable and hilarious excuses produced by auto dealer service departments, for denying warranty coverage. It's essential to allow them as little ammunition as possible, when you head in to have warranty service performed.

Anyway, I agree with an earlier post - don't thrown in the towel yet, OP. It's at least 75% finding the right dealer.
Best of luck.

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[PokerMunkee]

The point is that the type of oil and frequency of oil changes doesn't have a damn thing to do with oil leaking from a defected part. They are fawking with you, so fawk with them back.  Give them some hilarious bogus receipts and make them call you a lier to your face. 

If your engine blew up, then I'd expect them demanding proof of oil changes. 

 

[jimmyducati]

I feel like I'm taking crazy pills here.
So, even those of you who pay for service, be it at the Ford House, or any place else, you don't retain your service order/invoice?

Even if you felt it weren't necessary to do so for warranty purposes, what about when the times comes to sell a car? I guess some of you don't realize how much easier it is to sell a car (especially a sporty vehicle) with a big log of service records to show off to a potential buyer?
I mean, you can argue until you're blue in the face about retaining receipts, but if it were me in need of warranty work, I'd have receipts, and this is at least one warranty dodge off of their (long) list.

The proof is in the pooding. You can continue your senseless belligerence about keeping receipts, I guess...until you need something fixed again. Heh.

Amazing. Even something that occurred as common sense to me at age 16 is totally lost upon others.

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Can I suggest checking your tone about keeping receipts being "common sense", this ranks as a high priority in life you you, clearly... But some of us (the majority it seems) think it's nonsense to require this documentation for a repair that clearly is not associated with my frequency of oil changes. Is it a good idea, yes... Am I taking this as a learning experience, if for nothing else just to get as much work done under warranty as possible in the future. We can all agree that it's never a bad idea to keep these records, but belittling is really not helping this process.

 

[jimmyducati]

Iheartgroceries, sorry for the harshness of my last response... The towel is no where close to being thrown in... This will be satisfied!

 

[Spartn27]

My front turbo has been a bit leaky, anyone have this done themselves personally? Anyone have a link or part number for the updated part or a service manual scan of the job? Might have to tackle this sometime soon.

Good luck OP, I'd read the fine print of your warranty and analyze it accordingly to validate your claim or invalidate Ford's against performing the work.

 

[SHOnUup]

My front turbo has been a bit leaky, anyone have this done themselves personally? Anyone have a link or part number for the updated part or a service manual scan of the job? Might have to tackle this sometime soon.

Good luck OP, I'd read the fine print of your warranty and analyze it accordingly to validate your claim or invalidate Ford's against performing the work.

Could be this pipe coming from the saxophone part of CAI to turbo

Just looking up at this from under car I could only see build up on it and had to press on it to see the tear. In "maintenance" I have short thread labeled "checking turbo piping" with more info. $200 part that is covered under 60k drive train.  Takes 30 minutes to change out.

 

[Spartn27]

My front turbo has been a bit leaky, anyone have this done themselves personally? Anyone have a link or part number for the updated part or a service manual scan of the job? Might have to tackle this sometime soon.

Good luck OP, I'd read the fine print of your warranty and analyze it accordingly to validate your claim or invalidate Ford's against performing the work.

Could be this pipe coming from the saxophone part of CAI to turbo

Just looking up at this from under car I could only see build up on it and had to press on it to see the tear. In "maintenance" I have short thread labeled "checking turbo piping" with more info. $200 part that is covered under 60k drive train.  Takes 30 minutes to change out.

I have hard pipes, replaces all factory intake piping. Also the oil is noticeably around the return line feed so I'm guessing the TSB hasn't been done. I bought the car with low miles, a 2011 with 20k earlier this year so that might be why.

Anyone ever have this done at the dealer and have any service receipt to compare prices to?