Ford dodging warranty work!!!

[jimmyducati]

So I just got off the phone with "customer relations" trying to find a way to get the leaky turbo charger fixed and got the same exact run around from a snotty representative. She said "you still have the extended warranty, but if you cannot provide receipts for services done to the car at regular intervals, it will not be honored". I am extremely disappointed, frustrated, angry with this company and their method of doing business...

If anyone has any advice, a phone number to a dealer who actually still does warranty work in the florida area or a way to get this situation resolved, I'm all ears

 

[wasinger3000]

Are they worried about the weight of oil or the kind used? You might need to higher a lawyer. Under the Magnuson moss warranty act warranty cannot be denied unless the parts failure can be proven by the use of inferior products.

http://en.m.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act

 

[jimmyducati]

They claim they need proof of the weight AND mileage at each oil change. I reminded her of the Magnuson moss warranty act and she said she is well aware. It kills me that they are making such a big deal out of replacing a little oil return line gasket and trying to blame it on what weight oil I use and when i change the oil. They could have had a happy return customer, instead they got someone who will never buy ford or support ford in any way again.

 

[wasinger3000]

Ok... so how can someone change oil on their own. I'm sorry but this isn't a fascist  ****ing state. I'll change my own oil on my property when I see fit. If they cannot honor their word on a warranty then It's time to take their ass to court.

**** really pisses me off. Now I have to keep a record of my oil changes so they can eat **** when it's time for warranty work.

 

[SHOnUup]

This post just prompted me to take pic of oil and mileage.

Maybe call a rep for different part of country and see what they say.

 

[black99lightning]

Ok... so how can someone change oil on their own. I'm sorry but this isn't a fascist  ****ing state. I'll change my own oil on my property when I see fit. If they cannot honor their word on a warranty then It's time to take their ass to court.

**** really pisses me off. Now I have to keep a record of my oil changes so they can eat **** when it's time for warranty work.

I think it would be pretty common knowledge to keep track of your oil changes.  When I used to do my own oil changes, I kept the autozone reciepts showing oil and filter. It had a date and I would write on it the mileage.  Ford is only insuring you've put the correct weight, and it's been done on the recommended interval. 

Or save the hassle and let the dealer do it for you.  $45 for oil/filter and tire rotation.  Hardly worth the $5-10 savings to go to the store, jack the car up, crawl underneath, and dispose of my own oil.  I take the Taurus and the Xsport to the dealer.  I get the guys to change the oil in my GTO and Lightning as they are way passed any warranty days.

 

[wasinger3000]

Ok... so how can someone change oil on their own. I'm sorry but this isn't a fascist  ****ing state. I'll change my own oil on my property when I see fit. If they cannot honor their word on a warranty then It's time to take their ass to court.

**** really pisses me off. Now I have to keep a record of my oil changes so they can eat **** when it's time for warranty work.

I think it would be pretty common knowledge to keep track of your oil changes.  When I used to do my own oil changes, I kept the autozone reciepts showing oil and filter. It had a date and I would write on it the mileage.  Ford is only insuring you've put the correct weight, and it's been done on the recommended interval. 

Or save the hassle and let the dealer do it for you.  $45 for oil/filter and tire rotation.  Hardly worth the $5-10 savings to go to the store, jack the car up, crawl underneath, and dispose of my own oil.  I take the Taurus and the Xsport to the dealer.  I get the guys to change the oil in my GTO and Lightning as they are way passed any warranty days.

I've always changed my own oil. I don't do it to save money or because It is easy. I take pride in my car and I choose to take care of it to a higher standard than my local dealer can offer.

As well as being able to use a superior oil than the dealer can offer. I have a record of all my oil and filter purchases via amazon. Now all I need to do is note the milage.

 

[IHeartGroceries]

I've kept receipts for oil/filters, with mileage written on the back since I was 16 years old, with my first car. It strikes me as odd that it isn't common sense for anybody to do.
You guys act like Ford does not deserve to be apprehensive. You know how some people treat automobiles....many people are devastatingly neglectful when it comes to auto maintenance, even as simple as routine oil changes. And why should Ford pay to repair such a neglected vehicle? So, they want to see proof of maintenance, before they honor their warranty. I don't see the issue.

Just chalk it up as a learning experience.
I literally have a folder for every vehicle I have owned, with every sales receipt for any part or maintenance I've ever spent on it. May be a good idea to begin something similar.

Sent from my SM-N900V using Tapatalk

 

[FoMoCoSHO]

No attorney needed. Just tell them youd like to exercise your right to 3rd party mediation.

 

[FoMoCoSHO]

Ok... so how can someone change oil on their own. I'm sorry but this isn't a fascist  ****ing state. I'll change my own oil on my property when I see fit. If they cannot honor their word on a warranty then It's time to take their ass to court.

**** really pisses me off. Now I have to keep a record of my oil changes so they can eat **** when it's time for warranty work.

To be fair, you'd be surprised how many people do not change their oil.  Most peeps just aren't fanatical about maintenance like we are. And yes, they go into the dealership and expect ford to pay for their irresponsibility.

For simplicity I take my own oil and filter and pay 12.94 cents for the labor. One I no longer enjoy working on cars, two, there is never any issue about proper maintenance.

 

[wasinger3000]

Ok... so how can someone change oil on their own. I'm sorry but this isn't a fascist  ****ing state. I'll change my own oil on my property when I see fit. If they cannot honor their word on a warranty then It's time to take their ass to court.

**** really pisses me off. Now I have to keep a record of my oil changes so they can eat **** when it's time for warranty work.

To be fair, you'd be surprised how many people do not change their oil.  Most peeps just aren't fanatical about maintenance like we are. And yes, they go into the dealership and expect ford to pay for their irresponsibility.

For simplicity I take my own oil and filter and pay 12.94 cents for the labor. One I no longer enjoy working on cars, two, there is never any issue about proper maintenance.

Yeah I see the other side of it now. I was raised in an environment where my father showed me how to fix what was broken and how to maintain equipment. So it is just second nature for me to change oil. Never once considered having someone else do what I can do myself.

 

[black99lightning]

Ok... so how can someone change oil on their own. I'm sorry but this isn't a fascist  ****ing state. I'll change my own oil on my property when I see fit. If they cannot honor their word on a warranty then It's time to take their ass to court.

**** really pisses me off. Now I have to keep a record of my oil changes so they can eat **** when it's time for warranty work.

I think it would be pretty common knowledge to keep track of your oil changes.  When I used to do my own oil changes, I kept the autozone reciepts showing oil and filter. It had a date and I would write on it the mileage.  Ford is only insuring you've put the correct weight, and it's been done on the recommended interval. 

Or save the hassle and let the dealer do it for you.  $45 for oil/filter and tire rotation.  Hardly worth the $5-10 savings to go to the store, jack the car up, crawl underneath, and dispose of my own oil.  I take the Taurus and the Xsport to the dealer.  I get the guys to change the oil in my GTO and Lightning as they are way passed any warranty days.

I've always changed my own oil. I don't do it to save money or because It is easy. I take pride in my car and I choose to take care of it to a higher standard than my local dealer can offer.

As well as being able to use a superior oil than the dealer can offer. I have a record of all my oil and filter purchases via amazon. Now all I need to do is note the milage.

When I was younger I did all of my own oil changes.  As stated I or one of my techs will change the oil/filters in the GTO/Lightning.  But for my cars that are under warranty, I let Ford do it.  They have a record of maintenance and should something arise, it'll be on them.  The GT500 will probably go to the local Ford store also.  They use a full 5/50 synthetic for those cars. 

Believe me on my other vehicles I do plenty of high performance upgrades, myself.

 

[BiGMaC]

I concur with all said... I do think ford and other manufacturers avoid warranty work... But it is the primary source of their shops income... So a good dealer relationship can still help.

I ran into this problem of documented maintenance once myself.  I let the Ford house do my oil changes an they do it with the Amsoil synthetic I supply.  I take bulk containers so they have to give me the partially use one back... My check on them.

 

[SD13SHO]

My last car was a 2011 Mustang GT/CS. I had the dealer do the oil changes as I found they did good work and I was in and out in less then 30 minutes. During one appointment for an oil change I asked then to check a noise in rear end. The service writer came out 20 minutes later and advised me they had a loaner car for me. The tech had pulled the cover off the differential and found the gears chewed up. They ordered parts.  I received call the following day and the service writer advised the parts had come in that morning and were installed; however, the tech was not happy as he felt a vibration while test driving the car. He called Ford, and they were going to replace the drive shaft. Ford overnighted a drive shaft, it was installed the same day it arrived and I picked up the car at 3:15. This was a total of three days.  This dealer has been servicing my SHO since the day I picked it up, almost two years ago. Same great service. The car(s) are always as clean as when I brought them in. They cover the steering wheel and seats and put paper mats on the floor. They know me by name, and always greet me. I have had the same service advisor since I bought the Mustang, in 2010.  I consider myself fortunate, and because of this dealer's service I will being buying another Ford from them.

 

[jimmyducati]

I've kept receipts for oil/filters, with mileage written on the back since I was 16 years old, with my first car. It strikes me as odd that it isn't common sense for anybody to do.
You guys act like Ford does not deserve to be apprehensive. You know how some people treat automobiles....many people are devastatingly neglectful when it comes to auto maintenance, even as simple as routine oil changes. And why should Ford pay to repair such a neglected vehicle? So, they want to see proof of maintenance, before they honor their warranty. I don't see the issue.

Just chalk it up as a learning experience.
I literally have a folder for every vehicle I have owned, with every sales receipt for any part or maintenance I've ever spent on it. May be a good idea to begin something similar.

Sent from my SM-N900V using Tapatalk

Chalk it up to a learning experience??? When they basically void your warranty because you didn't keep receipts for the quantity and grade of gasoline you put in your car when you take it in to have the ignition system checked, I guess you'll just have to chalk that one up as a learning experience huh... They refuse to repair a KNOWN problem on a car that is very obviously well cared for. There are other ways of seeing that service has been recently and routinely done on a car without being as petty as requiring receipts at every corner... The oil filter is obviously new, the oil is new, all of the air filters on the car are cleaned/replaced regularly, the car is spotless inside and out. If they are that concerned with the oil weight, they can have it tested (this will tell them more about my oil changing habits than any amount of receipts would) and I would even volunteer to pay the $50 it costs!

This is Ford getting out of a service claim using any way they can, knowing that average joe dosnt have the legal backing to fight it.

 

[SHOdded]

Same great service. The car(s) are always as clean as when I brought them in. They cover the steering wheel and seats and put paper mats on the floor. They know me by name, and always greet me. I have had the same service advisor since I bought the Mustang, in 2010.  I consider myself fortunate, and because of this dealer's service I will being buying another Ford from them.

There you have it!  This should be expected of all dealerships, but the %age is dropping.  Always know your customer, and customer will show appreciation right back.

Chalk it up to a learning experience??? When they basically void your warranty because you didn't keep receipts for the quantity and grade of gasoline you put in your car when you take it in to have the ignition system checked, I guess you'll just have to chalk that one up as a learning experience huh... They refuse to repair a KNOWN problem on a car that is very obviously well cared for. There are other ways of seeing that service has been recently and routinely done on a car without being as petty as requiring receipts at every corner... The oil filter is obviously new, the oil is new, all of the air filters on the car are cleaned/replaced regularly, the car is spotless inside and out. If they are that concerned with the oil weight, they can have it tested (this will tell them more about my oil changing habits than any amount of receipts would) and I would even volunteer to pay the $50 it costs!

This is Ford getting out of a service claim using any way they can, knowing that average joe dosnt have the legal backing to fight it.

Agreed.  But I would keep pursuing the issue with Ford (maybe even with Lincoln instead, they seem to be friendlier) and with the dealership's top management.  AND, despite your right to be angry at them, I'd be as friendly/calm as possible.  Honey vs vinegar.  Hard to do, but might be worth it.  I too expect straight talk, but have learned over time to escalate the issue and be politely persistent.

 

[mval]

manu:
i normally agree honey works better than vinegar. but when you go above the dealer level i don't think at present with ford, & i'll bet they are not alone, that works. larry problem is a very real & potentially dangerous tranny problem & jimmy problem they are nitpicking him. i think in last maybe couple years the bean counters have gained an upper hand over marketing & the dealers are being squeezed on warranty repairs. in most cases we all know if was up to the dealer, he would do warrant work, a money maker for the service dept. but just a fact of corporate short term quarter by quarter view of their business. luckily on my tranny i could make it happen, even then was originally given, the maybe you'll have to live with it line.
mikev

 

[FoMoCoSHO]

manu:
i normally agree honey works better than vinegar. but when you go above the dealer level i don't think at present with ford, & i'll bet they are not alone, that works. larry problem is a very real & potentially dangerous tranny problem & jimmy problem they are nitpicking him. i think in last maybe couple years the bean counters have gained an upper hand over marketing & the dealers are being squeezed on warranty repairs. in most cases we all know if was up to the dealer, he would do warrant work, a money maker for the service dept. but just a fact of corporate short term quarter by quarter view of their business. luckily on my tranny i could make it happen, even then was originally given, the maybe you'll have to live with it line.
mikev

The second part is an incorrect assumption. Warranty work pays less than customer pay.

They cannot void the warranty work on the entire car because proof can't be provided for oil changes. Also, the dealer cannot void the warranty as they are not party to your warranty contract with Ford.

 

[SHOdded]

The second part is an incorrect assumption. Warranty work pays less than customer pay.

Physicians get rated by insurance partly on the basis of the number of tests they order.  The fewer the tests, the better rating the doc is likely to have.  There may even be bonuses involved.  Is there a similar relationship between Ford & the dealership?

 

[mval]

not to nitpick you but i will. what i meant was they get paid by ford to do the warranty work. maybe they don't get the markup on parts or ford pays them less than they would charge a customer for hourly labor but it sure beats the dealer union techs sitting around drinking coffee. thus it's a money maker for the dealer.